Centralized Installation Scheduling Sr. Coordinator

Saint Louis, MI - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

The Sr. Coordinator Centralized Scheduling exists within Interfaces Field Operations Organization. This position is to source schedule and coordinate internal and/or external labor for all installation and service dispatch requests. This individual will be tasked with working cross functionally with the Project Management team to identify needs for all scheduling requests within their given queue. Additionally they will work with the Customer Support team to ensure timely scheduling for all service requests and dispatches. They will leverage tools to identify resources and schedule efficiently based on area and resource availability.

The ideal candidate will possess strong collaboration and communication skills an intermediate level of scheduling experience and an excellent relationship builder.

Responsibilities:

Serve as the primary point of contact for our business partners (subcontractors) providing guidance feedback and technical guidelines to ensure superior client installation and service experience.
Review installation/job statements of work (SOW) to qualify approved business partners from our list of contractors and available installation technicians.
Provide detailed installation guides to technicians and business partners.
Negotiate and create purchase order numbers to contract assigned labor resources for installations and service.
Plan and schedule installation jobs based on project requirements customer preferences and resource availability.
Coordinate with field technicians and installation teams to allocate resources efficiently considering skills availability and location.
Ensure proper material management by shipping parts from assigned warehouse to preferred locations.
Post and close projects in a timely manner.
Contribute to the improvement of scheduling processes to enhance efficiency and customer satisfaction

Qualifications

Excellent verbal and written communication skills.
Strong organizational skills to manage multiple schedules and projects.
Ability to solve problems and pivot priorities as necessary.
Adaptability in a fast-paced environment to collaborate with cross-functional teams.
Positive attitude and willingness to work together with clients and internal teams.
Industry knowledge is preferred but not required.
Experience in project management/coordination.
Experience in a service dispatch environment.
Proficient in Microsoft Office products.
Experience with ORACLE (preferred).

CORE COMPETENCIES

Self-starter capable of working both independently and in a team environment.
A dedication to meeting and exceeding customer expectations.
A passion for development of self and others
Creative problem-solving and innovative thinking.
Exceptional communication and influencing skills to communicate effectively and credibly both verbally and in writing to a wide variety of audiences.
Positive Can Do attitude with the ability to connect with individuals and motivate teams.
Detail oriented with strong organizational skills and a focus on accuracy and quality of work.
Excellent time management skills with a proven ability to meet deadlines.
Adaptable flexible and willing to embrace change to achieve company and departmental objectives.
Initiative to learn and stay current with technologies and solutions.
Commitment to continuous improvement.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individuals age race color religion or creed national origin or ancestry sex (including pregnancy) sexual orientation gender gender identity physical or mental disability veteran status genetic information ethnicity citizenship or any other characteristic protected by law. Such action shall include but not be limited to the following: Employment upgrading demotion or transfer recruitment or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training including apprenticeship.

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability please contact us at . Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

Required Experience:

Senior IC

The ideal candidate will possess strong collaboration and communication skills an intermediate level of scheduling experience and an excellent relationship builder.

Responsibilities:

Serve as the primary point of contact for our business partners (subcontractors) providing guidance feedback and technical guidelines to ensure superior client installation and service experience.
Review installation/job statements of work (SOW) to qualify approved business partners from our list of contractors and available installation technicians.
Provide detailed installation guides to technicians and business partners.
Negotiate and create purchase order numbers to contract assigned labor resources for installations and service.
Plan and schedule installation jobs based on project requirements customer preferences and resource availability.
Coordinate with field technicians and installation teams to allocate resources efficiently considering skills availability and location.
Ensure proper material management by shipping parts from assigned warehouse to preferred locations.
Post and close projects in a timely manner.
Contribute to the improvement of scheduling processes to enhance efficiency and customer satisfaction

Qualifications

Excellent verbal and written communication skills.
Strong organizational skills to manage multiple schedules and projects.
Ability to solve problems and pivot priorities as necessary.
Adaptability in a fast-paced environment to collaborate with cross-functional teams.
Positive attitude and willingness to work together with clients and internal teams.
Industry knowledge is preferred but not required.
Experience in project management/coordination.
Experience in a service dispatch environment.
Proficient in Microsoft Office products.
Experience with ORACLE (preferred).

CORE COMPETENCIES

Self-starter capable of working both independently and in a team environment.
A dedication to meeting and exceeding customer expectations.
A passion for development of self and others
Creative problem-solving and innovative thinking.
Exceptional communication and influencing skills to communicate effectively and credibly both verbally and in writing to a wide variety of audiences.
Positive Can Do attitude with the ability to connect with individuals and motivate teams.
Detail oriented with strong organizational skills and a focus on accuracy and quality of work.
Excellent time management skills with a proven ability to meet deadlines.
Adaptable flexible and willing to embrace change to achieve company and departmental objectives.
Initiative to learn and stay current with technologies and solutions.
Commitment to continuous improvement.