Senior Sales Support Executive

About this Job 

We are the shapers of tomorrow. As the largest global consumer intelligence company we pride ourselves in our ability to reveal new pathways to sustainable growth for our clients our people and the world. At our core were a diverse team of talented people who leverage data and technology to turn aspiration into reality. We share a passion to push things forward and the integrity to do it in the right way. Well enable you to take your future into your own hands and play a leading role in our story.  

NielsenIQ is looking for a skilled and driven Analyst to join our Post Sales Enablement team. This team plays a critical role in empowering our commercial organizationhelping sellers work more efficiently stay focused on winning new business and deliver a seamless customer experience once a contract is signed. Partnering closely with crossfunctional teams (Sales Marketing Product Marketing Product and Customer Success) we identify and manage the optimal mix of tools processes and workflows to accelerate the path from closedown deals to recognized revenue. 

As a PostSales Enablement Specialist you will ensure operational excellence and flawless execution across all postsales activities. Acting as the connective link between commercial teams customer service operations and clients you will be responsible for maintaining accurate documentation and CRM workflows securing timely and precise billing and ensuring full adherence to internal compliance standards. 

Your mission is to drive First Time Right delivery streamline the customer journey and elevate overall client satisfaction. 

Responsibilities 

• Ensure endtoend execution of all postsales workflows guaranteeing that every product sold is accurately invoiced and properly documented.
• Validate that all commercial terms and contract details negotiated by sellers are correctly reflected in the system preventing rework delays incorrect invoicing or order rejection.
• Monitor dashboards and sales milestones ensuring opportunities progress through the correct stages (Negotiation Review Approval) and identifying deviations or bottlenecks.
• Track missing purchase orders (POs) pending invoices and unbilled opportunitiesproactively engaging sellers and internal teams to secure timely completion.
• Serve as the primary operational interface for Sales Finance Customer Service Operations and other crossfunctional teams ensuring seamless communication and alignment throughout the postsales cycle.
• Conduct weekly alignment meetings with sellers to review dashboards highlight gaps validate forecasts and ensure accurate representation of revenue expectations.
• Analyze and validate information provided by sellers especially when forecast data or pipeline status does not reflect system evidence or financial logic identifying inconsistencies between expected sales closures and actual performance escalating concerns and proposing corrective actions.
• Maintain accurate CRM records update milestones and ensure data integrity across all operational and financial processes.
• Identify inefficiencies unclear workflows or missing process mapping proactively proposing improvements to enhance accuracy reduce manual workload and strengthen governance.

#LI-Hybrid

Qualifications :

• Bachelors degree in Business Administration or related field. 
• Experience in post-sales roles (experience in B2B services preferred). 
• Desirable proficiency in CRM systems (Salesforce or similar) Excel and reporting tools. 
• Desirable knowledge of billing processes and compliance requirements. 
• Strong organizational and time management skills. 
• Excellent communication and stakeholder management. 
• Problem-solving mindset and attention to detail. 
• Advanced English. 
• Spanish is a plus. 

Additional Information :

Our Benefits 

• Flexible work environment with Hybrid work model  
• Comprehensive health insurance  
• Wellhub (Gympass)   
• Annual Bonus 
• Career development tailored to NielsenIQ roles  
• Access to on-demand learning content and NIQ social communities  
• Mentoring programs 

...and more! 

Job ID: R

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time