Senior Experience Designer
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a Senior Experience Designer to help shape the future of our cross channel customer experience and brand portfolio owning complex problems and defining experience strategies that deliver measurable impact. They lead discovery design and delivery of end-to-end experiences acting as trusted experts and advocates for evidence-based ethical design across teams.
Main Accountabilities & Responsibilities:
Define and drive the experience vision for key products and services aligning customer needs with business strategy.
Lead end-to-end experience design for complex product and service areas taking ownership from discovery through delivery and in-market performance.
Partner with Product and Tech leads to embed experience principles into strategy design and development.
Map service ecosystems and align omnichannel touchpoints to customer and operational goals.
Use research behavioural data and in-market insights to shape iterate and optimise experience strategy.
Champion accessibility consistency and ethical design practices across the portfolio.
Evolve our multi-brand design system and experience frameworks to enable scalable coherent design across teams.
Drive the maturity of the design practice by evolving team methods and frameworks while coaching and mentoring Experience Designers to support their development performance and progression.
Qualifications :
Deep expertise designing holistic digital and service experiences across multiple touchpoints.
Proven ability to translate strategy into actionable evidence-based design direction.
A portfolio demonstrating end-to-end design leadership measurable impact and strong craft.
Excellent communication and facilitation skills; comfortable influencing at senior and cross-functional levels.
Advanced understanding of systems thinking inclusive design and experience measurement.
Ability to move fluidly between hands-on design strategic vision and operational alignment.#LI-
Additional Information :
Hybrid #LI-MN1
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant inclusive and fulfilling work environment so you can #BeYourself
is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.
Well also invest in your growth by providing development opportunities leadership training and cutting-edge industry certifications so you have the tools and resources to help you work win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes and private medical insurance to life insurance weve got you covered.
*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out whats in place in your location.
The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Wireframing
- UI
- Axure
- Responsive Web Design
- Sketch
About Company
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are t ... View more
