Customer Relations Officer
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About the job
To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
Ensure the department is fast and efficient for our customers and cost-effective for the IKEA store.
Ensure that customers issues are handled efficiently and with empathy.
Actively working towards fulfilling the four tasks of the store.
Your assignment
I am helpful and friendly in my approach to my customers always aiming for a win-win situation and for
repeat business.
I record information accurately in the relevant systems so that we can use the resulting analysis to make
improvements to our customers future shopping experiences.
I know the Customer Relations action plan and support the goals and targets given to me by my manager
to ensure the effective execution of our action plan.
I know our daily and weekly service targets and this drives me to improve our service delivery.
Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
I optimise the relationship with our customers in order to drive sales growth and sustained long-term
profitability.
I am empowered to solve customer complaints within my level of authorisation. I recognise when I need
to escalate an issue and then pass on the relevant information to a manager for him/her to be able to
deal effectively with the customer.
Understanding the IKEA Concept global solutions tools and working methods and ensuring I use the
appropriate manuals from Inter IKEA Systems to help me optimise our customers shopping experience.
I ensure safety guidelines are met within the Customer Relations area.
I am able to support the front counter in E&R Home Delivery and Merchandise & Pick Up area when required.
Additional Information :
Please apply by March 232026.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- English
- Academics
- Creative
- Domestic
- Games
- IT Sales
About Company
Ikano Retail owns and operates IKEA stores in Singapore, Malaysia, Thailand, Philippines and Mexico. We have an ambitious expansion plan and encourage our people to move between roles and even countries. We are not afraid to take on responsibility. We strive to make a positive impact ... View more
