Customer Service Representative III
Taguig - Philippines
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Medtronic is a market leader and our expanding portfolio delivers measurable clinical and economic value and opens doors. With a passion for helping patients and a commercial mindset you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems make progress and deliver meaningful innovations.Responsibilities may include the following and other duties may be assigned:
Represents company to external and internal customers answers product-related questions traces lost shipments interprets and clarifies customer orders for the shipping department takes orders or registrations and when necessary may connect customers to appropriate support or field staff.
May manage web-based ordering or registrations confers with management regarding customer credits returns goods for credit identifies quality assurance complaints and writes price differentials on mail orders.
May approve allocation of stock in short supply special price quotations and bids pricing allowances deductions and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange) forecasting replenishment and inventory systems focusing on stock and allocation issues to maximize service levels.
Required Knowledge and Experience:
Bachelors degree in any relevant discipline
Familiarity with operational systems and business processes developed through formal education and/or handson professional experience
At least 1 year of customer service experience with exposure to supporting customers in a fastpaced or servicedriven environment
Strong communication skills with the ability to navigate systems and follow processes effectively
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Unclear Seniority
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more