Italian-speaking Customer Support Representative
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Job Location:
Thessaloníki - Greece
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are looking for an Italian-speaking Customer Support Representative to provide exceptional service to customers in an international logistics environment. The position is on-site in Piraeus Athens Greece offering the opportunity to support customers with delivery inquiries shipment tracking and account assistance.
You will play a key role in ensuring customers receive timely and effective support throughout their service experience.
Key Responsibilities
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Assist customers with package tracking and delivery updates.
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Handle requests related to shipments claims and billing inquiries.
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Provide guidance on services and account management.
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Address customer concerns with empathy and professionalism.
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Maintain clear and accurate communication with customers.
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Follow established procedures to resolve issues efficiently.
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Participate in training sessions to maintain service knowledge.
Requirements
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Fluent Italian (C1 level or higher).
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English proficiency at B2 level.
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Excellent communication and customer service skills.
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Comfortable using multiple digital tools and systems.
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Strong organizational and multitasking abilities.
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Experience in customer support is beneficial but not required.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
