German-speaking Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
An opportunity is available for a German-speaking Customer Support Specialist to join an international support team. The position is remote and based in Thessaloniki Greece providing assistance to customers with booking management and service-related inquiries.
The role requires strong communication skills attention to detail and the ability to manage multiple tasks efficiently.
Key Responsibilities
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Respond to customer inquiries promptly through various communication channels.
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Manage booking-related requests including changes and cancellations.
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Address payment issues and assist with refund processing.
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Investigate and resolve customer complaints.
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Provide guidance regarding services and account-related questions.
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Maintain accurate records of customer interactions.
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Collaborate with internal teams to resolve complex cases.
Requirements
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Native or advanced German language proficiency (C1).
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English language skills at B2 level.
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Strong written and verbal communication skills.
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Ability to work with multiple systems and digital tools.
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Problem-solving mindset and attention to detail.
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Flexibility to work rotating shifts including weekends if required.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
