German-speaking Customer Support Agent
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
We are hiring a German-speaking Customer Support Agent to provide high-quality assistance to customers in an international environment. The position is remote and based in Thessaloniki Greece offering the opportunity to work with customers across global markets.
You will support customers with booking inquiries reservations payments and account-related questions while ensuring a smooth and positive service experience.
Key Responsibilities
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Handle customer inquiries via phone email and chat.
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Assist with booking management including cancellations and modifications.
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Support customers with payment issues and refund requests.
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Resolve complaints and provide effective solutions.
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Guide customers through account access and platform features.
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Maintain clear and professional written communication.
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Ensure high customer satisfaction through timely support.
Requirements
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Native or fluent German (C1 level or higher).
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English proficiency (B2 level).
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Strong written communication skills.
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Comfortable using multiple systems and computer tools.
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Ability to multitask and work in a fast-paced support environment.
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Customer-oriented mindset with strong problem-solving skills.
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Prior customer service experience is a plus but not required.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
