Senior Membership Coordinator
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
Manage the ticketing needs and other membership services for Entourage to ensure optimal customer experiences and maximize all sales opportunities.
ESSENTIAL FUNCTIONS
- Develop and maintain positive donor relationships with regard to ticketing and membership and respond to all members courteously timely and accurately via email and phone.
- Ticket donors and members for all performances and events as needed.
- Provide ticketing services for presenting partners including but not limited to Broadway Across America Florida Grand Opera Miami City Ballet Gold Coast Jazz and Symphony of the Americas.
- Collaborate with Broadway Across America on new Entourage subscriptions and upgrades.
- Coordinate donor and member Slow Burn subscriptions and single tickets for all other performances.
- Communicate with Box Office to manage releases and holds of the Development Department.
- Coordinate show offer dates and seating deadlines.
- Collaborate with marketing and programming on show e-blasts for performances in Broward Center venues to Patrons Circle and Entourage members.
- Communicate daily with the VP and AVP of Development regarding ticket availability updates and changes potential performance changes and possible effects on Benefactors and Entourage members.
- Provide excellent patron experiences while working with members to renew and upgrade their memberships.
- Identify evaluate and implement processes to improve all aspects of membership.
- Capitalize on upgrade opportunities to increase the Foundation revenues.
- Contact lapsed members to renew membership.
- Coordinate membership acknowledgement packages and renewal e-mail process.
- Collaborate with Data Support to utilize lists and Qlick for acknowledgements and renewal e-mails and letters.
- Manage donor contacts using Archtics/Raisers Edge and create reports as needed
- Manage multiple e-mail inboxes including and
- Serve as event staff for membership events as needed.
- Manage check in lists tickets and solicitation tools for all member events.
- Continually analyze and evaluate operational procedures and policies to improve efficiency and effectiveness achieve the highest level of customer service and optimize financial results.
- Partner with the VP and AVP of Development in implementing successful campaigns membership programs and contributor events
- Direct Foundation Volunteer on various projects.
- Provide support to the VP and AVP of Development on various projects as needed.
- Support the larger goals of the Broward Performing Arts Foundation and the PACA organization anticipating challenges and opportunities in that context
- Complete additional responsibilities as needed.
CORE COMPETENCIES
- Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
- Teamwork- Work as a collaborative member of a group contributing to the overall mission strategies and goals.
- Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
KNOWLEDGE AND ABILITIES
- Able to maintain a physical presence at designated work locations maintaining regular attendance punctuality and work a flexible schedule including nights weekends and holidays as events required.
- Able to communicate effectively in English both verbally and in writing.
- Knowledge of event ticketing or development software preferred.
- Skilled in data entry.
- Excellent customer service skills.
- Able to handle projects and communications of a highly sensitive and confidential nature where absolute discretion is critical.
- Able to demonstrate sound judgment integrity and ethical behavior in all daily activities.
- Skilled in Windows based programs including Word Outlook Excel and PowerPoint.
- Able to work effectively and positively with others.
SUPERVISORY RESPONSIBILITIES
- n/a
DESIRED EDUCATION AND EXPERIENCE
- AA/AS degree or any equivalent combination of training and experience.
- Experience in box office or ticketing required.
- Experience in development or customer service a plus.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Marketing
- Google Docs
- Fundraising
- Microsoft Publisher
- Conflict Management
- Basecamp
- Smartsheet
- Multichannel Marketing
- Salesforce
- Strategic Planning
About Company
The Broward Center for the Performing Arts is the destination of choice in South Florida for spectacular entertainment. Ranking among the top ten most-visited theaters in the world, the Center presents more than 700 performances each year to more than and 600,000 patrons. Overlooking ... View more
