Partner Success Specialist USA

Your mission

We are looking for a Partner Success Specialist for the US Market to manage our main key accounts/Clubs. Youll play a key role in building and maintaining strong relationships between sports clubs and Playtomic. If you are someone who has a tremendous amount of energy curiosity and is persuasive this is the role for you!

What youll be doing

1. Create long-term relationships with our top partners through proactive and regular communication supporting in everything they need and building engagement to our platform. This includes weekly and monthly business reviews and face-to face meetings.
2. Improve operational performance of our partners making sure we always deliver the best service to our players while increasing Playtomics revenue
3. Onboard new partners to our platform by providing them with all the information and tools they need to start working.
4. Reduce partner churn by maintaining a very close relationship and being their preferred partner.
5. Identify and analyze the needs of churned and inactive partners in order to build an action plan for reactivation

Our Ideal Player

• 2-4 years of work experience in Key Account Management Sales or Customer Success roles
• English Native / Spanish very fluent
• Knowledge of padel industry
• Expertise in Excel/Google Sheets is a must
• Strong negotiation communication and interpersonal skills.
• Problem solver highly organized and detail oriented
• Comfortable working in a fast-paced high-growth and high-performance organization

Whats in it for you

• Salary: Depending on experience to be discussed in the first meeting
• Statutory benefits like Social Security (OASDI) Medicare unemployment insurance
• Budget for personal training
• 15 days of vacation day off on your birthday 2 days off for Wellness days in August.
• 1 additional day off per year worked.
• Remote work contract

Our hiring process

Last and for you to start warming up we want to show you whatour process looks like:

1. People Interview - first contact in English to assess experience and culture fit
2. Technical Interview with the Partner Success Team Lead
3. Final Interview

About PLAYTOMIC

Were worlds largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app players can book courts find other players with similar skill levels and join a social community dedicated to playing.

Since 2017 Playtomic has earned the trust of national and international investors consolidating it as one of the main world players in sports digitalization. You will find 150 co-workers around the world with headquarters in Spain and colleagues in Madrid Italy Portugal Sweden Finland Belgium UK USA and Mexico.

Take a look at our candidate playbook!