Delivery Lead 2 Year Fixed Term ContractSecondment
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Delivery Lead - 2 Year Fixed Term Contract/Secondment
Job No: 678989
Various Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 5
Home Claims Delivery Lead - Business project delivery/Change
- 2-year fixed term contract
- Location Sydney Melbourne or Brisbane
About the Role
Key contributor in shaping exceptional customer experiences in our Home Claims Supply Chainbusiness. Were looking for a passionate professional who thrives on designing improved customer journeys facilitating collaborative workshops and driving process improvements that put the customer at the centre of everything we do.
This role focuses Project deliverycustomer journey mapping human-centred design and engaging stakeholders through facilitationto create and implement future-state processes that deliver seamless transparent and efficient claims experiences.
Key Responsibilities
- Successfullydelivery of theSupply Chain Claims Value Transformation (CVT) PoW including HomeRepair expansion.
- Design customer journeyswith a Supply Chain focus that reflect empathy and deliver improved outcomes across the Home Claims lifecycle.
- Facilitate workshops and co-design sessionswith stakeholders to uncover pain points and ideate innovative solutions.
- Collaborate with business teams to map current and future-state processes ensuring alignment with customer needs and organisational goals.
- Develop clear artefacts (journey maps process flows and design documentation) to support decision-making and adoption.
- Champion customer-first thinkingand foster engagement across all levels of the organisation.
- Lead design and delivery of Supply Chain Claims Value Transformation initiatives ensuring readiness and adoption across Home Claims
About You
- Strong experience in project delivery change managementcustomer journey mappingand human-centred design principles.
- Proven ability to facilitate workshopsand drive collaborative outcomes.
- 3 years in business project delivery experience.
- Background in process design business analysis and project delivery with a focus on customer experience.
- Excellent communication and stakeholder engagement skills with the ability to influence and inspire.
- Strategic and conceptual thinker who can translate insights into actionable designs.
- Tertiary qualifications in a business or design-related discipline (desired).
- Experience in insurance or large enterprise environments is highly regarded.
Why Join Us
At Suncorp flexibility and collaboration are at the heart of how we work. Youll be part of a team that values innovation diversity and delivering exceptional outcomes for our customers. Your work will directly contribute to making the claims journey smoother faster and more transparenthelping customers get back to what matters most sooner.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
Dont see a job for you
Dont see your dream job posted No problem sign up for job alerts and well let you know once something becomes available.
Sign Up Today
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
