Technical Support Engineer, ATOM I 12-month fixed term contract

What you get to do in this role

We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.

This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

Qualifications :

What we are looking for in a candidate

• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript Python Perl Unix Shell Windows Shell)
• Experience with relational databases (e.g. MySQL Oracle)
• Experience administering: Linux/Unix OR Microsoft Server
• Excellent verbal and written communication skills
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanour when handling complex user issues

Desirable Skills

• Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management Orchestration Discovery Mid Server Service Mapping Cloud Provisioning and Governance)
• Understanding of SNMP traps and MIBs/OIDs
• Understanding of Networking concepts including TCP/IP HTTP concepts of firewall load balancer and ports
• Familiarity with Powershell script
• Familiarity with VMware AWS Azure Amazon EC2 including appropriate template types (ARM templates CFT) Event Management Systems.
• Experience with network troubleshooting tools such as Wireshark Traceroute

Other preferred requirements

Candidate status must have Citizenship or be a Permanent Resident to live/work in Australia

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time