Assistant General & Events Manager
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Job Location:
Auburn Hills, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
A Taste of Who We Are:
Backed by a tireless commitment to high quality innovative culinary offerings and unparalleled client and guest services Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine the industrys source for food service news and trends.
Our Mission
Delight our guest. Every meal. Every day.
Our Core Values
Our Core Values
Exceptional We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
Hospitality We are tirelessly committed to providing the highest quality food beverages and service by anticipating our guests needs so they can count on memorable experiences every time.
Collaboration We prioritize working together with a shared vision and effective & transparent communication we unite as one team to achieve remarkable experiences.
Responsibility we hold ourselves accountable to be there for our team and clients to deliver what we say we will when we say we will and check in on progress along the way.
Innovation We are forward-thinkers always looking for new processes technologies and techniques to increase efficiencies and scalability to improve our services.
The Experience Youll Create:
The Experience Youll Create:
The Assistant General Manager supports the overall operations of the Greystone Pickleball Club ensuring an exceptional member and guest experience across food & beverage events coffee and bar services and customer service. The AGM works closely with the General Manager to execute daily operational standards lead and develop the team maintain facility readiness and drive member engagement and revenue. This role is highly hands-on requiring strong leadership presence on the floor and constant focus on hospitality consistency and service excellence.
Leadership & Operations:
Leadership & Operations:
- Assist in managing all daily operations including café bar food service and event spaces.
- Serve as Manager on Duty in the absence of the General Manager.
- Monitor service flow cleanliness safety compliance and facility readiness.
- Support enforcing SOPs service standards and company policies.
- Maintain strong floor presence to support staff engage guests and resolve issues.
Food & Beverage Support:
- Oversee beverage and quick-service food operations during scheduled shifts.
- Monitor product quality food presentation bar operations and service standards.
- Train and support staff on upselling techniques recipes sequence of service and guest interaction.
- Assist with inventory ordering and waste reduction strategies.
Events & Banquets:
- Assist in the planning setup staffing and execution of private and club events.
- Ensure event spaces are clean set correctly and ready on schedule.
- Field event inquiries and leads conduct site visits with prospective clients and support booking conversion.
- Partner with off-premises catering teams on large-scale or customized events including rentals menu customization staffing and production logistics.
- Support last-minute changes special requests and problem-solving with professionalism and flexibility.
Financial & Administrative:
- Assist with reporting payroll labor controls and scheduling.
- Help track supply usage ordering and inventory.
- Identify opportunities to increase revenue and reduce expenses.
- Assist in managing POS setup cash handling and shift deposits.
Human Resources & Training:
- Participate in hiring onboarding coaching and training staff
- Maintain fair and consistent accountability and performance feedback.
- Support team culture recognition morale and retention.
- Lead shift pre-service huddles and ongoing training.
- Hands-on leader with strong teamwork orientation.
- Positive communicator with high emotional intelligence.
- Strong problem solver with a guest-first mindset.
- Organized flexible and committed to follow-through.
- Energized by a community-based environment.
- Performs other related duties as assigned.
Ingredients for Thriving:
- 24 years of leadership experience in hospitality sports/recreation or food & beverage.
- Demonstrated ability to lead teams and deliver exceptional guest experiences.
- Knowledge of bar coffee service and quick-service kitchen operations preferred.
- Experience working in multi-outlet environments or recreational facilities is a plus.
- Ability to work evenings weekends holidays and event-based schedules.
- Strong interpersonal and communication skills.
- Ability to multitask and remain calm in fast-paced environments.
Savor the Benefits:
We offer a range of benefits for eligibles team members including:
- Health Coverage Medical Dental and Vision
- Voluntary Life/AD&D Short-Term and Long-Term Disability Critical Illness
- 401(k)
- Paid Time Off
- Paid Parental Leave
- Wellness Programs
- Additional Perks
To see a summary of current benefits please visit Experience:
Manager
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
The Great Lakes leader in office food and beverage services. Office micro markets | vending | office coffee & snacks. Food Your Way.
