FIT & Groups Reservations Agent

The FIT & Groups Reservations Agent turns dreams into reality by building strong proactive relationships with our guests. You are bright personable and solutionsfocused helping guests seamlessly complete their bookings with us. With indepth knowledge of our hotel offerings and Aucklands city highlights you confidently upsell and crosssell to create memorable guest experiences. Your loyaltydriven mindset allows you to quickly identify VIPs and ALL members tailoring your service to strengthen our relationships with these valued guests..

• Accurately process and input hotel reservations into RESAWEB and Opera with a focus on individual and group bookings.
• Quote book and manage all group reservations in a timely manner with particular emphasis on Inbound Leisure Groups and MICE bookings.
• Review and maintain guest history records including merging guest profiles for FIT and Group bookings.
• Maximise revenue through effective upselling during guest interactions.
• Process weekly commissions accurately and on schedule.
• Answer incoming calls promptly with professionalism warmth and a welcoming tone.
• Build rapport quickly by introducing yourself and inviting guests to share their requests questions or concerns.

Qualifications :

Whilst talent and attitude are our primary requirements you can confidently say yes to the below selection criteria:

• Exceptional attention to detail and demonstrated experience in client liaison
• Confident with Microsoft Office Opera Cloud and RESAWEB
• A natural ability to manage conflicting deadlines and work well under pressure
• The right to work in New Zealand for a minimum of 12 months 
• Fluent in English excellent communication and a great phone manner.

Preference will be given to candidates with reservations experience.

Additional Information :

Why join Pullman Auckland 

Our People Culture

We are who we serve

We hire for personality train for skill.
A personality that reflects our brand character and embodies the progressive inclusive optimistic
and multi-hyphen spirit of our muse.

• We seek opportunities
• We connect with meaning
• We make a positive impact

We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives
• Opportunities for further development and worldwide career progression within Accor

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time