Assistant Groups, Meetings and Events Manager
Share
Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
The Assistant Groups Meetings & Events (GM&E) Manager supports the leadership of the Groups Meetings & Events Sales Office and works closely with hotel operations and all commercial departments to ensure seamless coordination and successful conversion of enquiries into confirmed business.
What will I be doing
As an Assistant Groups Meetings & Events (GM&E) Manager you will work following the development of the Groups and Sales Coordinators team who will attend the events in the hotel always validating the quality and efficiency of our services and also should do the following tasks with the higher standards: Specifically the Assistant GM&E Manager will perform the following tasks to the highest standards
Support the maximization of all Groups Meetings & Events revenue opportunities.
Assist in managing day to day departmental activities and operational priorities.
Coordinate and plan all Groups Meetings & Events activities in alignment with commercial and operational teams.
Escort and oversee the full client and guest journey from initial enquiry through contracting execution and final billing.
Lead internal meetings and serve as a central point of coordination for administrative processes and GM&E planning within the office.
Ensure clear timely and accurate communication between the GM&E office hotel leadership and operational departments.
Assist in reviewing business plans identifying performance gaps and implementing actions to achieve revenue targets.
Contribute to the execution of the hotels commercial and sales strategy ensuring departmental alignment.
Monitor market trends and competitor activity to support proactive sales initiatives.
Conduct regular quality checks of bookings to ensure compliance with departmental standards and system accuracy.
Support the development and coaching of the Groups Meetings & Events Sales Team to ensure excellence in client engagement contract management billing accuracy and service delivery.
Assist in succession planning and team development initiatives within the GM&E function.
Coordinate and support promotional activities to drive awareness and business generation.
Be present at events group arrivals check ins and related on site activities when required including early mornings evenings or extended hours to ensure smooth execution and guest satisfaction.
EOE/AA/Disabled/Veterans
What are we looking for
An Assistant Groups Meetings and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
Minimum 5 years experience in hotel events/catering sales including 3 years experience in a GM&E Sales Executive role preferably within a 5-star hotel or international hotel chain.
- Demonstrated leadership experience including the ability to guide motivate and coordinate teams or projects.
- Excellent negotiation skills with the ability to influence outcomes while preserving long term relationships.
- Diplomatic communication style with strong stakeholder management abilities.
- Strong organizational and administrative skills with exceptional attention to detail.
- Analytical capability to interpret performance metrics and market trends.
- Ability to work under pressure and manage multiple priorities effectively.
- Accountable resilient and adaptable to changing business needs.
- Willingness and flexibility to be present during events group check ins and operational peak moments as required.
- Understand local customers and have strong market analysis ability.
- Fluent English and a second language desirable
- Well versed in ONQ R&I ONQ PM and Delphi FDC
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Manager
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
