International Consumer Banking Business Analysis Lead

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

Join our Business Analysis Team and play a vital role in shaping the future of customer operations. As part of our team you will deliver powerful performance insights and drive meaningful change to achieve operational excellence within our Service Operations teams.

As a Business Analysis Lead within the International Consumer Banking team you will have the opportunity to make a significant impact by supporting process improvements key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

#ICBCareer

Job Responsibilities:

Provide leadership to function-aligned local resources through regular coaching mentoring motivation and performance management; manage and develop team members in stretch or rotational assignments documenting their performance and progress
Manage capacity within team to meet deliverables timely and with quality; and creating resiliency plans on unexpected events
Make decisions guided by policies and established practices with limited impact on company revenues and assets
Provide direction to reporting/solutions design timelines and deliverables
Optimize manual reports/intelligent solutions and constantly looking for ways to automate
Build user tools and intelligent solutions to empower end-users and drive business efficiency
Ensure data handling and processing within area of work adheres to strict controls and policies aligned to the firms expectations and GDPRs
Establish a process and governance model that adheres to firmwide data processing policies
Establish a process model that ensures reporting/solutions deliverables are free of data quality issues
Create and handle change management process for solutions delivered
Apply innovative thinking and creative problem-solving to identify and implement process improvements and automation opportunities

Required qualifications capabilities and skills:

Minimum 3 years of leadership experience including coaching and effective delegation to empower team members and ensure efficient achievement of objectives
Minimum 5 years of data analysis experience with strong SQL; adept at leveraging AI tools to uncover trends and deliver actionable insights; proficiency with data visualization tools such as QlikSense Tableau or Power BI
Advanced proficiency in Alteryx and other automation tools; demonstrated ability to build user tools and intelligent solutions and to design and implement automation strategies with a strong understanding of systems architecture
Experience working in Agile/Scrum frameworks using JIRA and Confluence
Demonstrated ability to positively interface with other departments colleagues and senior management
Experience managing coaching and documenting the performance of team members in stretch or rotational roles
Proven ability to build positive relationships and interface effectively with colleagues other departments and senior management coordinating cross-functional collaboration across diverse teams
Highly proficient in using MS Office particularly MS Word Excel and Powerpoint
Strong innovative thinking and creative problem-solving skills
Advanced strategic thinking skills with a track record of evaluating potential scenarios assessing risks and making informed decisions
Provide quality service to customers through continuous communication

DescriptionJoin our Business Analysis Team and play a vital role in shaping the future of customer operations. As part of our team you will deliver powerful performance insights and drive meaningful change to achieve operational excellence within our Service Operations teams.As a Business Analysis L...

Description

Provide leadership to function-aligned local resources through regular coaching mentoring motivation and performance management; manage and develop team members in stretch or rotational assignments documenting their performance and progress
Manage capacity within team to meet deliverables timely and with quality; and creating resiliency plans on unexpected events
Make decisions guided by policies and established practices with limited impact on company revenues and assets
Provide direction to reporting/solutions design timelines and deliverables
Optimize manual reports/intelligent solutions and constantly looking for ways to automate
Build user tools and intelligent solutions to empower end-users and drive business efficiency
Ensure data handling and processing within area of work adheres to strict controls and policies aligned to the firms expectations and GDPRs
Establish a process and governance model that adheres to firmwide data processing policies
Establish a process model that ensures reporting/solutions deliverables are free of data quality issues
Create and handle change management process for solutions delivered
Apply innovative thinking and creative problem-solving to identify and implement process improvements and automation opportunities

Required qualifications capabilities and skills:

Minimum 3 years of leadership experience including coaching and effective delegation to empower team members and ensure efficient achievement of objectives
Minimum 5 years of data analysis experience with strong SQL; adept at leveraging AI tools to uncover trends and deliver actionable insights; proficiency with data visualization tools such as QlikSense Tableau or Power BI
Advanced proficiency in Alteryx and other automation tools; demonstrated ability to build user tools and intelligent solutions and to design and implement automation strategies with a strong understanding of systems architecture
Experience working in Agile/Scrum frameworks using JIRA and Confluence
Demonstrated ability to positively interface with other departments colleagues and senior management
Experience managing coaching and documenting the performance of team members in stretch or rotational roles
Proven ability to build positive relationships and interface effectively with colleagues other departments and senior management coordinating cross-functional collaboration across diverse teams
Highly proficient in using MS Office particularly MS Word Excel and Powerpoint
Strong innovative thinking and creative problem-solving skills
Advanced strategic thinking skills with a track record of evaluating potential scenarios assessing risks and making informed decisions
Provide quality service to customers through continuous communication

Key Skills

AED
Design Management
Business Analysis
Business Administration
Apache

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About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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