Service Specialist
Share
Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
What is the job about
Apply a well-developed technical knowledge base and customer understanding across functional service areas and maintain high customer focus through prompt and efficient service delivery in support of the companys goals. close collaboration with Service /Sales team & Domestic Service Partners (DSPs) & Service Providers (SP) across India. Key driver of Service Delivery function for DBS divisionCreating Spares Sales / Service Offering opportunities thru DSP/SP
Your main responsibilities:
- Responsible for DSP & SP Management (Evaluation/Assessment of existing
Service partners and Identification and addition or new Service Providers/
Domestic Service Partners across. - Competency development of Service Network by conducting timely trainings/workshops for Service Teams of Sales partners across India.
Building Spares opportunities - Accountable for Service revenue growth
opportunities promote service offering and revenue generation model thru
Service partners - Ensure warranty claims are dealt with in a fair and timely manner for all parties
concerned ensuring that due process is followed and all necessary Administration tasks are completed to ensure traceability of jobs. - Ensure timely and accurate input and analysis of data in FAS so that Issues are monitored and resolved as quickly and effectively as possible.
- Ensure quick turn around and reliability of repair of serviced products
Develop a continuous improvement approach to service repair and implement
corrective actions thru QC/Product Manager. - Provide back-up support for the handling of incoming calls on service and technical enquiries.
- Maintain a high level of customer communication with regards to open and
pending service jobs. - Maintain a high level of professionalism in the execution of the role and in all
customer communications. - Any other reasonable duties as requested commensurate with the position. Should be open the travel for at least 15days in month within regions and across regions.
Your Background:
- Should have completed Diploma/ Bachelor Engineering with 4-5years for experience in Customer Service portfolio.
- Work in Service Portfolio & conversant with field services for handling Customer Service Complaints
- Experience driving well-defined processes for Customer centricity in service environment.
- Ability to participate in work with processes or projects.
- Ability influence others and follow processes.
- Some experience supporting key business initiatives.
- Knowledge of best practices and relevant practices systems in the service environment.
- Experience driving well-defined processes within the service environment.
Do you want to learn more
This position is based In Bangalore. If this sounds appealing to you please upload your CV/resume and cover letter today via our Careers portal.
If you want to dig deeper into the Grundfos universe please visit us onLinkedInor Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos check outMeet our people
We look forward to hearing from you.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Grundfos Product Center is your complete solution for sizing, selection and configuration tools, quick dimensioning, pump replacement, liquid guide, CAD & BIM drawing downloads, pump curves, installation and operation manuals and product catalogue.
