Partner Support Specialist English Agent

About WebBeds

Launched in 2013 WebBeds is a global marketplace for the travel trade providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers aggregates and merchandises that content in the WebBeds platform then distributes it to its global network of travel trade buyers who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains independent hotels apartments resorts attractions transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution and leverage WebBeds enhanced analytics to inform inventory optimisation choices saving costs and increasing revenue.

Travel buyers - online travel agencies retail travel agents corporate travel managers tour operators wholesalers tourism boards super apps DMCs group providers airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity or they can search shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions Europe Asia Pacific MEA (Middle East and Africa) and Americas - with over 1900 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brand UHI. UHI is a genuine pioneer providing online pilgrimage travel services to travel agencies worldwide.

Find out more about the WebBeds business at

WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

As Partner Support Specialist you will manage the clients and partners (internal and external) enquiries complaints and issues ensure to keep all the time customer satisfaction at the core of every decision and behavior.
Interact with customers by phone and email to provide and process information in response to their requests and concerns about our products and services.

Key Responsibilities:

• Control a call through effective communication technique call management.
• Build customer relationship by listen actively question appropriately and by providing update and feedback.
• Adapt to and handle changing situations and environments.
• Resolve conflicting situations by effectively using the interpersonal skills.
• Resolve problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
• Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level and manage stress level.
• Multitasking. Manage multiple priorities and assignments (tasks) simultaneously (eg. Receiving client information over the phone while inputting or searching data on the system).
• Effectively use the available time and resources to address and finalize the tasks and customer / partner request issues and enquiries time management.
• Acknowledge all enquires and requests received within specified service standard requirements.
• Negotiate effectively.
• Organize information and data. Ability to assemble and maintain data in a logical file system that can be accessed by you or others at any given time.
• Input data into systems and documentation.
• Keep clear evidence of losses occurred due to internal reasons and report to management.
• Offer support and guidance to coworkers.
• Be able to work effectively with others and contribute to team task accomplishments.
• Undertake other tasks and projects as and when required.
• Supervise and manage the task distribution as and when required.

The skills we would like to see in your suitcase:

• Travel industry and/or Call Centre experience (desirable).
• Strong communication in English interpersonal and client relationship management skills.
• Good negotiating and influencing skills.
• Accuracy research skills and attention to detail.
• A can do approach.
• Ability to organize and plan effectively and to prioritize tasks to manage multiple activities and meet deadlines.
• Ability to work under pressure and to tight deadlines.
• Initiative to achieve the best result. Computer literate. Basic knowledge of computer usage: Windows applications email and internet. Learn the company internal software use.
• Fluency in spoken and written in English (required). Fluency in spoken and written in other languages (desirable).
• Experience working in a customer facing role (required).

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation