Channel Operations Manager Abbott Nutrition Division
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Nutrition
Our nutrition business develops science-based nutrition products for people of all ages from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands including Similac PediaSure Pedialyte Ensure and Glucerna to help get the nutrients they need to live their healthiest life.
Channel Operations Manager GMA & Luzon
Department: Trade Sales
Reports To: National Sales Manager (with close coordination with National Key Account Manager for Mercury Drug Nationwide Operations)
Location: Greater Manila Area (GMA) and Luzon
Role Overview
As part of Abbott Nutritions mission to help people live healthier lives through trusted science-based nutrition the Channel Operations Manager plays a pivotal role in ensuring operational excellence across Mercury Drug branches in GMA and Luzon. This leader will drive execution of Abbott Nutrition programs strengthen customer partnerships and deliver superior service standards that reinforce Abbotts reputation as the nutrition partner of choice.
Key Responsibilities
Branch Operations Management
- Oversee daily operations across multiple Mercury Drug branches in GMA and Luzon.
- Ensure strict compliance with Abbott Nutrition policies SOPs and pharmaceutical retail regulations.
- Monitor inventory merchandising and store upkeep to maintain brand visibility and product availability.
Sales & Performance Monitoring
- Track and analyze sales performance against revenue targets.
- Use KPIs (sales customer satisfaction shrinkage operational costs) to identify opportunities and risks.
- Collaborate with Trade and Marketing teams to design localized promotions that drive growth.
People Leadership
- Lead coach and develop third-party frontliners (Regional Supervisors Field Supervisors Coordinators Merchandisers).
- Conduct performance evaluations succession planning and capability-building initiatives.
- Foster a culture of accountability engagement and continuous learning.
Customer Experience
- Champion Abbott Nutritions customer-first standards in Mercury Drug branches.
- Address escalated customer and branch concerns with speed and empathy.
- Implement loyalty and retention programs that strengthen consumer trust in Abbott Nutrition.
Operational Excellence
- Streamline processes to improve efficiency and reduce costs.
- Conduct regular fieldwork to ensure Abbott Nutrition programs are consistently implemented.
- Drive operational audits and compliance checks to safeguard brand integrity.
Strategic Initiatives
- Support branch openings identifying opportunities and translating insights into actionable strategies.
- Provide market intelligence on competitor activities consumer trends and evolving customer needs.
- Partner with internal stakeholders to align trade execution with Abbott Nutritions long-term growth agenda.
Qualifications
- Bachelors degree in Business Administration Management Pharmacy or related field.
- 710 years of experience in retail operations preferably in pharmaceuticals or FMCG.
- Proven track record in multi-site operations management.
- Strong leadership and people management skills.
- Excellent analytical problem-solving and decision-making abilities.
- Knowledge of pharmaceutical retail regulatory requirements.
- Willingness to travel extensively across GMA and Luzon.
- Proficiency in data-driven decision-making tools (e.g. Power BI Tableau) is an advantage.
Key Competencies
- Strategic thinking and execution
- Operational efficiency and process improvement
- Stakeholder management and negotiation skills
- Strong interpersonal and communication skills
- Customer-centric mindset
- Ability to manage multiple branches and priorities
Performance Metrics
- Achievement of sales and profitability targets
- Market share growth within Mercury Drug channel
- Operational compliance and audit scores
- Customer satisfaction ratings
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
ANI International Nutrition
LOCATION:
Philippines > Taguig City : Venice Corporate Center
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 100 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck or a powered piece of material handling equipment
Required Experience:
Manager
Key Skills
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
