Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry

Belfast - UK

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

Join our Customer Transformation team and help clients radically improve their customer-facing operations. Youll work on exciting projects that transform customer experience drive sustainable growth and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies.

Your key responsibilities

Lead and support full project lifecycles using agile hybrid or waterfall methodologies.

Conduct business analysis including requirements gathering prioritisation and data analysis.

Facilitate workshops and engage with senior stakeholders to drive business outcomes.

Collaborate with cross-functional teams to deliver customer-centred technology solutions.

Support CRM and omnichannel transformation initiatives.

Design and optimise customer-facing business processes.

Skills and attributes for Success

Strong analytical and problem-solving skills.

Excellent communication and stakeholder engagement abilities.

Technical proficiency with CRM platforms and business process modelling tools.

Ability to manage multiple tasks and collaborate effectively in teams.

Customer-focused mindset with attention to detail.

Ideally Youll also have

Experience with Lean Six Sigma and Agile methodologies.

Familiarity with Martech CPQ and emerging technologies.

Product Owner or Scrum Master experience.

What we look for

Were looking for innovative agile thinkers who are passionate about customer experience and digital transformation.
Youll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. Youll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities employer we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

Are you ready to shape your future with confidence Apply today.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

Required Experience:

Manager

At EY were all in to shape your future with confidence.Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.The opportunityJoin our Customer Transformation team and help clients radi...