Customer Success Strategic Account Manager at Pantera

This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jacks network

The next step is to speak to Jack.

Job Title: Customer Success / Strategic Account Manager

Company Description: Pantera - AI-powered PropTech platform backed by Geovation and Greenridge Investment Management

Job Description:
As the founding Customer Success hire (Employee #1 or #2) you will own the entire customer journey for senior property professionals at major commercial real estate firms. Working directly with the co-founders you will transform manual Excel-based modeling into streamlined AI workflows while building the companys account management playbook from scratch.

Location: London UK

Why this role is remarkable:

• Founding hire opportunity as employee #1 or #2 offering direct founder exposure and the chance to define the companys CS strategy.

• Pantera already manages over 4 billion in assets for leading property firms across two continents providing a validated product with massive scaling potential.

• High-impact equity package allows you to build meaningful long-term wealth as a core member of an early-stage team disrupting real estate modeling.

What you will do:

• Lead the end-to-end customer journey from conducting high-touch onboarding and implementation to driving long-term renewals and account expansions.

• Act as the primary strategic partner for Directors and Managing Directors at major real estate firms ensuring they achieve rapid value from the platform.

• Partner with the product team to translate customer feedback into new AI features directly influencing the technical roadmap of the platform.

The ideal candidate:

• 1-4 years of experience in customer success account management or consulting ideally within a fast-paced B2B SaaS or fintech environment.

• Proven ability to navigate ambiguity and build processes from zero rather than just following existing playbooks or rigid corporate structures.

• Exceptional communication skills with the professional gravitas required to build trust and manage relationships with senior commercial real estate stakeholders.

Who are Jack & Jill
Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.
And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.

Next steps
Step 1. Visit our website.
Step 2. Click Talk to Jack.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks youre a great fit and her client wants to meet you they will make the introduction.
Step 6. If not Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.
Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.

Required Experience:

Manager