Customer Service Advisor

Were looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team based in Basingstoke. Location: Basingstoke Hours: Monday to Friday We are unable to offer certificates of sponsorship to any candidates in this role. This is an excellent opportunity to join our dedicated Contract Administration team where youll play a vital role in supporting our operational and office-based colleagues. Youll be at the heart of our service delivery ensuring smooth coordination of work orders and providing essential administrative support across our MOJ and Home Office contracts. What will you be responsible for As a Contract Support Advisor youll be working within the Contract Administration team supporting them in delivering exceptional service to our clients and maintaining efficient operational workflows. Your day to day will include: Raising allocating and completing work orders for both reactive works and contract managers ensuring all details are accurate and comprehensive Communicating effectively with customers and colleagues monitoring inboxes and providing phone cover to ensure seamless service delivery Scheduling works to Kier engineers or subcontractors arranging site escorts and coordinating equipment hire as needed Reviewing and completing work order paperwork ensuring compliance with service level agreements and quality standards Supporting contract managers with performance reporting resolving system issues and maintaining excellent working relationships with all stakeholders What are we looking for This role of Contract Support Advisor is great for you if: You have excellent communication skills and a professional telephone manner with the ability to build effective working relationships Youre confident with IT systems particularly Microsoft Office (especially Excel and Outlook) and can quickly learn new software You have strong attention to detail and accurate data entry skills ensuring nothing slips through the cracks Youre organised and can manage multiple tasks effectively whilst maintaining a focus on delivering quality outcomes Youre able to obtain CTC Clearance which is required for this role Rewards and benefits Were proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here . Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. Were proud of the steps weve taken so far but we know we must always do more. Our employees are key in shaping Kiers diversity and inclusion initiatives and our people have made a huge impact on how we work by using their experiences to shape our policies. You can see our D&I action plan here . As a Disability Confident employer we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicants conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks. We look forward to seeing your application to #joinkier.

Remote Work :

No

Employment Type :

Full-time