Account Manager II Billing Operations Fees Implementation
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Be a part of Corporate and Investment Banking Client Billing Operations now!
As Inputs and Fee Implementation Manager II in Corporate and Investment Banking Client Billing Operations you will play a crucial role in managing and optimizing our billing processes to ensure accuracy and enhance client satisfaction. You will analyze requests for new price points and apply them accurately and timely within our billing platform support setup testing and execution of fee structures and billing processes. Collaborating closely with Product Pricing and Billing Architecture teams you will ensure that fee structures are correctly interpreted and reflected on invoices. Facilitate data feed loading within the expected SLA onto the Billing system. Your responsibilities will include developing and executing strategies to build scalable operations enhancing client experience improving operational control and reducing manual bespoke process and increasing efficiency. You will be accountable for local operations performance and project outcomes creating deployment strategies for steady-state operations overseeing coordination of activities facilitating issue resolution and identifying operational monitor individual and team metrics ensuring Key Performance Indicator (KPI) and Key Risk Indicator (KRI) targets are consistently met. You will ensure effective communication and escalation of operational issues priorities and risks maintaining transparency and proactive engagement with stakeholders internal and external Billing Operations. This position requires a strategic thinker with strong problem-solving skills excellent communication abilities and experience in managing cross-functional teams and projects. Join us to drive operational excellence and client satisfaction in a dynamic and innovative environment.
Job Responsibilities
- Analyze requests for new price points and applying them in the Billing platform accurately and timely
- Coordinate with Product Pricing and Billing Architecture team to ensure the accurate interpretation of fee structure reflects accordingly on the invoices
- Process and complete assigned set of feeds within expected SLA
- Ensure proper coordination amongst Billing functions to get invoices produced and delivered within SLA
- Execute the strategy to build scalable operations that will improve the client experience operational control and efficiency
- Remain Accountable for local Operations performance and project outcomes
- Develop deployment strategy for steady state operations oversee coordination of activities facilitate issue resolution and identify operational risks
- Ensure effective communication and escalation on overall operations service delivery management issues priorities and risks
- Escalate timely and work closely with your manager for anything that may result to an escalation or anything that is foreseen to result as one. This is to ensure that appropriate controls and stakeholder management take place as the issue progresses through resolution
- Develop implement & monitor individual and team performance metrics to ensure the quality and efficiency in implementing the initiatives
- Be part of aligning the function to maximize impact and effectiveness while meeting KPI & KRI targets
Required qualifications skills and capabilities
- 10 years of relevant operations experience
- Product knowledge of Corporate & Investment Banking services
- Bachelors Degree in Finance Accounting Business Economics Information Systems or related field
- Strong attention to detail and logic formation. Highly analytical
- Strong sense of prioritization and ability to execute deliverables with personal accountability and issue resolution
- Ability to work in a team atmosphere and manage through influence
- Ability to balance global regional and line of business perspectives with those of the firm clients and shareholders
- Analytic problem solver with excellent written and verbal communication skills
- Proven ability to build strong partnerships with business operations technology and other key stakeholders in a matrix organization
- Extensive experience driving process change and efficiencies with a focus on execution and delivery against objectives
- Proficiency in Microsoft suite for analysis report creation and data interpretation
Preferred qualifications skills and capabilities
- Knowledge and background in Fund Services Operations
- Strong proficiency in SQL for data extraction validation and analysis
- Advanced Excel skills (Pivot Tables VLOOKUP Macros)
- Experience with Intelligent Automation (Alteryx) and BI Tools (Tableau Power BI)
- Strong data analytical skills leadership skills initiative self-starter and results oriented demeanor
Shift Schedule: Morning or EMEA (can start between 9am to 3pm PHT)
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- Athenahealth
- ICD-10
- Management Experience
- Medical Coding
- ICD-9
- Medical Billing
- Budget management
- CPT Coding
- Leadership Experience
- Medicare
- Supervising Experience
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
