Enterprise Select Customer Success Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
About the role:
Our Enterprise Select Customer Success Managers pick up where our Services team leaves off working with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara.
In this role your impact is felt across the physical operations that run our world. Your strategic guidance directly influences the safety of thousands of frontline workers and the efficiency of global supply chains. You will lead a fundamental shift in how our customers view technology moving them from solving individual problems to positioning Samsara as the strategic platform that underpins their entire operation. By architecting joint success plans that define critical objectives and metrics you will gameplan on new workflows to ensure our largest partners achieve their multi-year business goals. This role is highly cross-functional as you will partner with Sales Support Sales Engineering and Product to influence mission-critical initiatives and Samsaras long-term roadmap.
This is a remote position open to candidates residing in the US except SF Bay Metro (CA) NYC Metro (NY) and Washington DC Metro.
You should apply if:
- You want to lead high-impact mission-critical partnerships: You are ready to manage Samsaras largest and most complex accounts where the stakes involve global supply chains and large-scale infrastructure. You want your guidance to underpin the modern operations of the worlds most significant businesses.
- You have a talent for strategic influence: You have the diplomatic poise to guide executive stakeholders toward a proactive platform strategy. You enjoy the challenge of aligning Samsaras long-term roadmap with the multi-year goals of Fortune 500 partners.
- You are an internal catalyst for innovation: You have the experience to advocate for mission-critical customer initiatives by influencing internal roadmaps across Product Finance and Legal. You are comfortable having your voice heard by senior leadership during executive business reviews.
- You are committed to building for the long term: You understand that proving value in the Enterprise Select space takes resolve and strategic foresight. You want to be a role model for our cultural principles while helping to scale a world-class team globally.
In this role you will:
- Be on the front lines to ensure our largest customers increase the safety efficiency and sustainability of their operations by translating deep knowledge of the Samsara platform into strategic results across diverse industries like construction transportation and many more.
- Drives business transformation by leading strategic customer engagements to deeply understand current operations proactively recommending workflow transformations and architecting joint success plans that define the metrics and timelines necessary to remove barriers and deliver business value.
- Orchestrates executive business reviews for our most complex partnerships leading the narrative with our customers decision-makers to anticipate future operational risks and align multi-year business transformations with Samsaras long-term roadmap.
- Influences internal roadmaps across Product Finance and Support to drive mission-critical customer initiatives.
- Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- 6 years of work experience with most recent experience in a Senior Customer Success Account Management or strategic consulting role.
- Mastery of priority management and emotional intelligence required to lead high-stakes Fortune 500 partnerships with a proven ability to take strategic initiative and thrive in high-visibility change-heavy environments.
- Track record of anticipating strategic obstacles and resolving complex challenges through a blend of foresight deep business insight and diplomatic poise under multifaceted pressure.
- Proven ability to build trust and communicate effectively across all levels from executive leadership to technical teams and daily end-users both internally and externally.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products.
- Bachelors degree from a 4-year institution.
- This role requires up to 25-40% travel.
An ideal candidate also has:
- Strong bias for action the ability to think big with insistence on high standards.
- Ability to thrive in an unstructured dynamic and change-heavy environment.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.
