Account Manager, North America

North Ridgeville, OH - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Key Responsibilities:

Protects sole source position at assigned customer accounts.
Improves relationships and table stake metrics (Delivery Quality & Price) on assigned customer accounts.
Owns the full lifecycle of customer commercial requests - from intake to execution to follow-up - ensuring responsiveness clarity and accountability.
Coordinates and communicates customer insights market intelligence risks and growth opportunities clearly and across the organization.
Leads development and execution of Strategic Account Plans for assigned customer accounts to preserve existing business deepen relationships and generate new opportunities at targeted accounts.
Builds and executes Market Development Plans with speed to pursue these new business opportunities.

Your Objectives:

Develop a strong understanding of internal roles and cross-functional processes building effective relationships across the organization to efficiently manage customer requests.
Deepen customer relationships through engagements and targeted face-to-face visits that drive strategic growth conversations.
Drive and maintain customer delivery metric to 97% on assigned accounts.
Lead the development of Strategic Account Plans for assigned accounts.
Plan and manage execution of strategic account plan activities in intended timeline
Proactively manage customer requests to ensure the proper follow-up takes place in a timely manner to meet their expectations.
Gather customer forecasts and forward-looking intelligence to strengthen pipeline visibility enhance SIOP integration and improve understanding of each accounts sales cycle.
Build multi-level relationships across engineering quality operations purchasing marketing and executive leadership within customer organizations.

Goals to Accomplish:

Increase customer engagement frequency and quality to enhance account intimacy loyalty and lead generation.
Capture and communicate customer and market intelligence to internal market team
Develop and maintain Strategic Account Plans for top 5 accounts; deliver structured quarterly business updates.
Capture customer demand forecasts and integrate into monthly SIOP planning process
Be recognized by customers and internal teams as a responsive resourceful and solutions-oriented partner.
Engage in selected and strategic professional development offerings.

Duties of Assignment:

Provide timely sales quotations per customer requests.
Participate in business case development for new business opportunities.
Communicate critical customer information to internal stakeholders.
Deliver Customer Activity weekly summary to Executive and Market teams.
Facilitate new product and innovation discussions with existing and prospective customers.

Requirements

Bachelors degree in business engineering communications or a related field.
0 - 5 years of professional experience.
Preferred experience servicing customers in manufacturing or OEM environments.
Strong ability to communicate and influence key stakeholders at all levels of an organization including executive and C-level.
Highly organized and capable of managing tactical execution while advancing strategic initiatives.
Excellent listening skills and ability to translate unmet needs of the customer.
Demonstrated bias for action resilience and willingness to take initiative in situations.
Ability to balance the needs of the customer while preserving Beckett Thermal Solutions best interests.

Required Experience:

Manager

Key Responsibilities:Protects sole source position at assigned customer accounts.Improves relationships and table stake metrics (Delivery Quality & Price) on assigned customer accounts.Owns the full lifecycle of customer commercial requests - from intake to execution to follow-up - ensuring responsi...

Key Responsibilities:

Protects sole source position at assigned customer accounts.
Improves relationships and table stake metrics (Delivery Quality & Price) on assigned customer accounts.
Owns the full lifecycle of customer commercial requests - from intake to execution to follow-up - ensuring responsiveness clarity and accountability.
Coordinates and communicates customer insights market intelligence risks and growth opportunities clearly and across the organization.
Leads development and execution of Strategic Account Plans for assigned customer accounts to preserve existing business deepen relationships and generate new opportunities at targeted accounts.
Builds and executes Market Development Plans with speed to pursue these new business opportunities.

Your Objectives:

Develop a strong understanding of internal roles and cross-functional processes building effective relationships across the organization to efficiently manage customer requests.
Deepen customer relationships through engagements and targeted face-to-face visits that drive strategic growth conversations.
Drive and maintain customer delivery metric to 97% on assigned accounts.
Lead the development of Strategic Account Plans for assigned accounts.
Plan and manage execution of strategic account plan activities in intended timeline
Proactively manage customer requests to ensure the proper follow-up takes place in a timely manner to meet their expectations.
Gather customer forecasts and forward-looking intelligence to strengthen pipeline visibility enhance SIOP integration and improve understanding of each accounts sales cycle.
Build multi-level relationships across engineering quality operations purchasing marketing and executive leadership within customer organizations.

Goals to Accomplish:

Increase customer engagement frequency and quality to enhance account intimacy loyalty and lead generation.
Capture and communicate customer and market intelligence to internal market team
Develop and maintain Strategic Account Plans for top 5 accounts; deliver structured quarterly business updates.
Capture customer demand forecasts and integrate into monthly SIOP planning process
Be recognized by customers and internal teams as a responsive resourceful and solutions-oriented partner.
Engage in selected and strategic professional development offerings.

Duties of Assignment:

Provide timely sales quotations per customer requests.
Participate in business case development for new business opportunities.
Communicate critical customer information to internal stakeholders.
Deliver Customer Activity weekly summary to Executive and Market teams.
Facilitate new product and innovation discussions with existing and prospective customers.

Requirements

Bachelors degree in business engineering communications or a related field.
0 - 5 years of professional experience.
Preferred experience servicing customers in manufacturing or OEM environments.
Strong ability to communicate and influence key stakeholders at all levels of an organization including executive and C-level.
Highly organized and capable of managing tactical execution while advancing strategic initiatives.
Excellent listening skills and ability to translate unmet needs of the customer.
Demonstrated bias for action resilience and willingness to take initiative in situations.
Ability to balance the needs of the customer while preserving Beckett Thermal Solutions best interests.

Required Experience:

Manager

Key Skills

Business Development
Company Policies
Customer Service
Financial Performance
Revenue Growth
Oversight
Regional Sales
Account Management
Project Management
Product Line
Ensure Compliance
Human Resources
Procedures
Sales Goals
Direct Reports

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About Company

Beckett

Beckett Thermal Solutions uses patented technology, cutting edge hardware and software applications for superior design, testing and analysis in our product…

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