Housing Occupancy Operations Coordinator

The Housing Occupancy Operations Coordinator at the University of Oklahoma serves as a team leader responsible for the day-to-day and long-term coordination of occupancy management for a 7000-bed housing operation including room assignments student billing and workflow design. Operating within the collaborative and supportive Housing Administration leadership structure this supervisory role ensures that administrative processes are accurate and responsive to student needs by managing complex timelines and serving as a key decision-maker and problem-solver. Position will focus on occupancy and assignment management supervision and team leadership and process planning and collaboration.

Review of applications will begin March 23 2026 and will continue until the position is filled. For priority consideration please submit all materials by March 23 2026.

Duties include but are not limited to:

• Oversees data and record maintenance to include but not limited to housing assignments room changes move-in move-outs and temporary relocations during all phases of the year. Will make assignment and space management decisions based on department priorities relevant policies and student needs.
• Attends events and meetings and serves on committees. Coordinate with campus partners such as Residence Life Housing Operations Sooner Card Graduation and Persistence Support International Student Services and others aligning operations where possible to enhance the residential student experience.
• Management of day-to-day operations and supervise staff to include hiring training supervising and developing Housing Occupancy Coordinator team.
• Plans and coordinates special projects to include leading the planning full documentation and execution of complex seasonal timelines (fall opening spring closing summer housing transition periods) anticipating the downstream impacts of decision on both students and staff.
• Serves as a liaison with offices on and off campus will participate in student resident recruitment events such as New Sooner Orientation.
• Develops materials and strategies to improve occupancy-related policies workflows and practices to improve residential student outcomes and team efficiencies. Contribute subject-matter expertise to departmental-level planning and decision making as needed.
• Ensure teams occupancy data and billing auditing is accurate and proactively identify and correct potential issues
• Direct the resolution of no-show not enrolled early arrival late departure and special population cases
• Plan team projects and timelines set expectations monitor progress and support team as needed in project completion.
• Provide guidance to team on complex cases policy interpretation and exception handling.
• Continuously develop and refine occupancy-related workflows in collaboration with the Assistant Director Systems Manager and Customer Relations Manager.

Required Education and Experience: Bachelors degree AND:

• 12 months in student programming student services or closely related experience.

Equivalency/Substitution: Will accept 48-months related experience in lieu of the Bachelors degree for a total of 60 months experience.

Skills:

• Ability to communicate verbally and in writing
• Composition and proofreading skills
• Computer skills including proficiency in navigating and maintaining databases
• Detail oriented for accuracy of data and information
• Highly organized and ability to handle multiple projects and deadlines
• Ability to communicate well and build rapport with students faculty and staff
• Ability to read and interpret policy as well as state and federal regulations

Working Conditions:

• Physical:
  • Sit for long periods of time.
  • Occasionally walk and stand.
  • Ability to bend lift stoop and carry.
  • Ability to engage in repetitive motions.
• Environmental:
  • Standard office environment.
  • Frequent exposure to pressure caused by deadlines and busy periods.
  • Ability to work effectively with a wide range of constituencies.

Department Preferences:

• Prior higher education student services experience
• prior supervisory experience
• prior experience working with data reports and enterprise systems
• prior project management experience

Supervision: Will supervise a team of full-time staff.

Special Instructions: If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma: The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.