Learning Operations Lead

The Learning Operations Lead is accountable for administrating Developments Learning Management System (LMS) and working with stakeholders to ensure assignment of training curriculum reconciliation of late training events support of audits and inspections and supporting change control of training documentations and system releases.

Responsibilities

• Responsible for working with internal stakeholders to create revise and maintain training curriculum in the Learning Management System (LMS)
• Lead project activities such as LMS processes planning and implementation metrics development and interpretation compliance assessment and system updates. Design and develop business process modeling for Developments quality documents. Maintain system standards to ensure consistency and seamless experience for the end user.
• Accountable for monitoring training completion by generating compliance reports and communicating to the learner and manager. Responsible for working with functional management to reconcile training events completed after the assigned due date.
• Responsible for the creation and maintenance of LMS help desk resolutions. Authoring and maintaining knowledge articles and conducts training sessions for help desk associates as needed.
• Establish and lead the process for providing training qualification documentation for audits/inspections. Drive the actions to address findings related to training responsibilities.
• Identify Key Performance Indicators (KPIs) that demonstrate compliance and effective use of the LMS. Drive the periodic review of compliance training plans to ensure assignments are accurate and meet regulatory requirements.
• Responsible for creating and maintaining LMS processes and training material based on current processes and version of the LMS. Train administrators on the processes.
• Establish and execute the process for working with the Document Center to investigate and resolve document issues that impact the LMS through the quality document management system integration.
• Accountable for the review of new and revised issued documents and assess impact to the organization by working with functional leadership.
• Responsible for processing the change control documentation within the quality documentation management system and ensuring the LMS is up to date upon approval.

Qualifications :

• Bachelors degree (or ex-US equivalent degree) is desired preferably in a training/education or system management field (minimum of 4 years significant relative experience without a degree).
• Desired to have 3 years of experience preferably in Learning Management. Experience inPharma or other highly regulated industries desired.
• Demonstrates analytical and critical thinking skills.
• Possesses good communication skills and demonstrated leadership abilities and problem solving skills.
• Familiarity with systems operations and excellent planning organizational and time management skills including the ability to support and prioritize multiple projects both working independently and within a team.
• This position will report into a Manager level and will have no direct reports.

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future. 

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of  any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

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Work :

No

Employment Type :

Full-time