Customer Support Specialist Night Shift
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are looking for a Customer Support Specialist (Night Shift) who will lead our Bulgaria-based support operations during LATAM business hours (17:00 01:00 Local Time). You will act as a technical expert during your shift driving resolution of complex software issues and partnering with support agents to ensure timely high-quality customer outcomes.
This is a full-time night shift position based remotely in Bulgaria.
Some of the things youll work on:
- Technical Support & Knowledge Sharing: Perform ticket audits and deliver hands-on support for complex API and ETL troubleshooting. Share best practices and insights to help agents continuously improve their approach.
- Advanced Troubleshooting: Actively own and resolve complex customer cases via email and video calls. You will deep-dive into product usage operational matters and technical integrations (APIs) to provide tailored solutions.
- Consultative Partnership: Act as a solution partner for clients analysing usage patterns and helping them maximise product adoption through guidance on best practices.
- Knowledge Management: Identify recurring trends during the night shift to refine help documentation and validate the accuracy of AI-powered support tools.
Were excited if you have:
- Previous experience in a 2nd line B2B support role within a SaaS product company.
- A consultative mindset with genuine empathy.
- Outstanding written and verbal communication skills with the ability to build trust and rapport. Strong proficiency in English is required.
- Experience with support ticketing systems such as Zendesk.
- Excellent prioritisation and multitasking skills with the ability to manage real-time workloads effectively.
Nice to have:
- Exposure to web technologies and related stacks (API ETL SQL) with confidence troubleshooting technical integrations.
- Experience with ETL / data analytics platforms.
Why youll love it here:
- Flexible working hours and home-office
- Internal shares program (EDPP)
- Budget for job relevant training
- Modern and stylish offices
- Sustainable merch for all employees
- Adverity Social Responsibility Days (2 days paid off)
Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!
Required Experience:
IC
About Company
Adverity enables marketing and data teams to deliver a single, accurate view of all their data. Back in 2015, our founders set out to change the world of marketing by bringing a solution that would enable marketers to become more data-driven. Today, Adverity is a thriving workplace wi ... View more
