Estonian Solutions Consultant and Customer Support Specialist

We offer:

• Flexible contract conditions (temporary employment part-time options)
• Relocation Bonus: 1500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Key Responsibilities:

• Deliver professional support for our products and services maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software ticketing systems and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels including phone email and chat
• Resolve customer inquiries within agreed SLAs using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time first-call resolution and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

What Youll Need:

• FluentEstonianandEnglishcommunication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction