Roadside Manager
Share
Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking an experienced Roadside Assistance Call Center Manager to lead the operations of a roadside assistance call center. This role requires prior call center leadership experience and a steady hands-on management approach in a fast-paced customer-facing environment.
As the Roadside Manager you will oversee daily roadside assistance and dispatch operations leading supervisors and agents while managing third-party service providers. You will be responsible for driving service performance staffing effectiveness and customer satisfaction ensuring teams are supported processes are followed and customers receive timely professional assistance during high-stress situations.
In this leadership role you will:
Lead the day-to-day roadside assistance and dispatch operation to ensure service levels response times and customer experience expectations are met.
Hire train develop and coach supervisors and agents setting clear expectations and driving accountability and engagement.
Manage staffing and scheduling for a 24/7 operation balancing coverage productivity and cost effectiveness.
Monitor and analyze performance metrics including service levels response time handle time schedule adherence productivity and customer satisfaction.
Use performance data to identify trends address gaps and continuously improve processes.
Manage roadside service providers and contractor partners to ensure service quality and network standards are maintained.
Handle escalated customer complaints and complex service issues with professionalism and urgency.
Support operational change initiatives and ensure team readiness and adoption.
What youll bring to the table:
Previous experience leading a call center team
Experience in roadside assistance towing automotive or fleet-related operations is strongly preferred.
Strong people leadership skills with the ability to coach motivate and hold teams accountable.
Excellent communication skills and the ability to remain calm under pressure.
Comfort working in a fast-paced high-volume environment with multiple priorities.
Strong problem-solving skills and sound judgment in real-time situations.
Ability to adapt to change and lead teams through operational shifts.
What we offer:
Medical Vision Dental 401k Employee Discounts Referral bonus
Company-paid Life Insurance
Company-paid AD&D Insurance
Flexible spending account
Parental leave
Employee assistance program
We are committed to building a team that represents a variety of backgrounds perspectives and skills. Accordingly all members of society irrespective of age gender disability sexual orientation race religion or belief are encouraged to apply to join our team. All employment decisions including hiring promotion discipline and discharge will be based on merit competence performance and business needs.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.
Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Car rental and van rental worldwide. Discover very exciting offers and book online to save money with our convenient and hassle free booking. Find out more!
