Sr. Technical Writer, Multichannel Commerce & Fulfillment
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Amazon provides commerce and fulfillment capabilities that integrate with sales channels beyond the Amazon store. The Multichannel Commerce & Fulfillment team is looking for an experienced technical writer to create best-in-class documentation for merchants who are selling across channels from direct-to-consumer sites to social stores to other marketplaces.
Youll play a key role on the team crafting clear concise and well-structured documentation for our solutions and services. Youll bring your experience in writing technical documentation and convey complex technical information to merchants.
Youll craft new and innovative approaches to content development. Youll work closely with cross-functional teams including engineers product managers UX designers solutions architects and customer success managers to develop and maintain a robust library of documentation and resources.
Key job responsibilities
Plan write and manage a robust library of clear comprehensive merchant-facing documentation including how-to guides API documentation tutorials release notes and support content.
Collaborate with cross-functional teams including engineering product UX design solutions architecture customer success management support marketing and external partners to understand the functionality of the product and write high-quality documentation that is complete and accurate.
Define best practices content standards and workflows for managing and prioritizing product releases and content updates and ensure consistency for merchant-facing content.
Innovate on the content development process through tools techniques and technology to raise the bar on the merchant experience.
Collect collate and distribute feedback to identify areas of improvement in documentation strategy and influence the roadmap.
Bring a sharp eye for structure organization and merchant experience to write content that is up to date consistent and complies with standards across the sites and destinations where we reach our audience.
Participate in product readiness reviews and roadmap reviews to stay informed and develop plans for feature releases modifications and enhancements.
- 5 years of technical writing in a relevant field experience
- Bachelors degree in Computer Science English Technical Writing or a related field
- Experience using and following a style guide
- Experience using content publishing tools to write format manage and publish technical content on the web
- Experience designing planning and delivering content projects
- Have technical writing samples or projects demonstrating past experience and deliverables of technical writing (website link reports portfolio etc.)
- Experience with cloud services
- Experience working with Agile project management methodologies
- Experience working with Git or an equivalent distributed version control system
- Experience writing for developer and technical audiences: blog product documentation technical information
- Experience working with XML reStructuredText or Markdown-based documentation systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 125800.00 - 170200.00 USD annually
Required Experience:
Senior IC
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
About Company
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