Account Manager (Mass management for SingaporeMalaysiaThailand Sellers)

Amazon Global Selling is seeking a dynamic and innovative Account Manager to join our Vietnam-based Southeast Asia hub supporting sellers from Singapore Malaysia and Thailand. This is a unique opportunity to work at the intersection of seller success and AI innovation helping businesses across three dynamic ASEAN markets scale their presence on Amazons global marketplaces. As part of our offshore model youll be pioneering new ways of working that combine high-touch seller engagement with advanced AI tools to maximize impact. Youll help sellers navigate their growth journey while being at the forefront of AI-powered account management innovation in the region.

What Youll Do
Drive Seller Growth and Performance
Identify and onboard SG/MY/TH sellers to participate in Amazon Global Selling programs drive feature adoption to improve customer experience
Monitor seller performance metrics and work with sellers to achieve operational excellence
Provide coaching on best practices to optimize selection listings pricing inventory and advertising strategies
Conduct business reviews with sellers analyze sales trends and drivers and develop recommendations for growth

Account Management and Relationship Building
Serve as primary point of contact for a cohort of SG/MY/TH sellers delivering consultative support via one to one and one to many approach
Proactively identify and address issues that may impact seller performance and become a trusted advisor for their Amazon business
Escalate complex issues to appropriate teams while maintaining seller satisfaction

Program Execution and Collaboration
Execute structured campaigns focused on different Amazon programs and products
Maintain accurate seller records and track engagement outcomes in internal systems
Collaborate with cross-functional teams to drive seller success
Leverage AI-powered tools to enhance productivity and seller coverage effectiveness


- Bachelors degree required
- 2 years of account management or customer success experience preferably in e-commerce online services or retail industries
- Demonstrated success in exceeding targets using a consultative solutions-focused approach
- Strong analytical skills with proficiency in Microsoft Excel and data-driven decision making
- Excellent written and verbal communication skills in English
- Strong learning agility and genuine interest in AI technologies and their applications
- Comfortable working with international and cross-cultural teams

- Experience with global e-commerce or marketplace platforms
- Mandarin or Thai language skills are a plus
- Experience using analytical tools marketing tools productivity tools and online collaboration platforms
- Previous experience supporting sellers or businesses in Singapore Malaysia or Thailand markets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.