IT Coordinator, Regional Service Delivery Canada

Port Coquitlam - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At Saputo we bring good to the table by making high-quality products investing in our people and supporting communities around the world . As a top 10 global dairy processor we value contributions that matter and strive to foster an inclusive growth-driven work environment. Ready to bring your best

Overview of The Role

Saputo is seeking anIT Coordinator Regional Service Delivery - Canadafor anexisting opportunity within our organization. This person will provide Level 2 technical support to end users across Saputos enterprise environment while leveraging multiple support channels to diagnose and resolve issues of moderate complexity across infrastructure and software platforms. This role is ideal for a selfstarter with a strong passion for customer servicesomeone who takes pride in delivering a positive enduser experience is curious and quick to learn and takes ownership of issues through to resolution. You value structured service management processes actively seek opportunities for continuous improvement and are comfortable innovating within established frameworks leveraging the latest technology. Working collaboratively with team-mates and crossfunctional teams you will support more than 3000 users across Canada with professionalism and consistency.

How You Will Make Contributions That Matter:

Manage support incidents & work orders in Remedy ticketing service.
Respect SLAs in Remedy
Be able to perform on-demand computer hardware software installations in MS Windows.
Develop and maintain knowledge and technical capability across diverse and dynamic hardware technologies platforms and applications
Participate in the continued service improvement.
Participate in infrastructure equipment upgrade projects such as desktop computers specialized computers RFGuns Vehicle Mount computers printers etc.

You Are Best Suited for The Role If You Have the Following Qualifications:

Associate degree or College certification
More than 3 years of experience in technical customer service/remote and deskside support
Strong written and verbal communication skills
Experience in troubleshooting hardware and software in large global organizations.
Customer service oriented with superior problem-solving abilities.
Knowledge of Office 365
Understand Microsoft Active Directory and network services associated with (TCP-IP DNS DHCP etc.)
Virtual private network knowledge (VPN).
Preference for a resource with experience in a manufacturing environment and exposure to an AIdriven service desk automation and analytics.
Proactive and team oriented.
ITIL Certification is an asset.

We support and care for our employees and their families by providing:

Competitive salaries
Advantageous corporate agreements
Full range of group insurance benefits
Group retirement pension plan with employer contribution
Purchase option of company stocks
Group RRSP
Health and wellness program in the workplace
Assistance program for employees and their families
Saputo products at a discounted price
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invite candidates from all horizons to join its family.

Salary: $61985 - $81355

*Salary offers will vary commensurate with experience education skills and training.

STATEMENT ON AI

All applications are carefully considered by our Talent Acquisition team.

Artificial Intelligence tools may be used in screening applications.

Artificial Intelligence is not used to assess or select applications.

In Canada Saputo is a leading cheese manufacturer and fluid milk and cream processor with a portfolio of well-loved brands such as Dairyland Armstrong Neilson Alexis de Portneuf and many more. Whether your expertise lies in manufacturing operations supply chain management sales quality assurance or in any other function your role is integral to our success. You will make contributions that matter all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies corporations partnerships limited partnerships and other entities controlled by Saputo Inc. (collectively Saputo) on Saputos web site are subject to specific job skill requirements. The job skill requirements qualifications and preferred experience are determined by a Saputo subsidiary office or department and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind either expressed or implied including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family. Saputo welcomes and encourages applications from people with disabilities. Accommodations up to the point of undue hardships are available on request for candidates taking part in all aspects of the selection process.

Required Experience: