Area VP, Solution Consulting Canada

What you get to do in this role:

AI Strategy & Thought Leadership

Define and execute the AI-native SC vision for Canada positioning ServiceNow as the enterprise AI platform of choice across public sector financial services and commercial markets.

Champion Now Assist AI Agents and AI Control Tower in every customer engagement translating GenAI and agentic automation capabilities into measurable business outcomes.

Build and scale repeatable AI demonstration frameworks and value narratives that differentiate ServiceNow against Microsoft Copilot Salesforce Agentforce and frontier AI providers.

Serve as Canadas executive AI thought leader at customer briefings industry events and ServiceNow Knowledge representing the future of intelligent work.

Organizational Leadership

Lead develop and inspire a high-performing team of Solution Consultants across Canada with accountability for team attainment capacity and capability development.

Build an AI-native SC culture hiring for AI fluency establishing AI-first demo standards and designing onboarding programs that develop consultants who lead with intelligence.

Implement structured coaching and mentorship frameworks that accelerate SC growth with particular focus on early-career talent through programs such as SC Academy.

Partner closely with Area VP Canada and cross-functional leaders (Sales CEG Partners Marketing) to align SC strategy with regional pipeline and revenue objectives.

Customer Engagement & Pipeline Impact

Engage as an executive sponsor on Canadas most strategic accounts and new logo pursuits leading AI-centric discovery solution mapping and value proof activities.

Drive new logo acquisition through compelling AI platform demonstrations across ITSM HRSD CSM and Field Service Management anchored in real customer outcomes.

Partner with sales leadership to build and qualify pipeline leveraging AI hero plays industry-specific use cases and competitive displacement strategies.

Oversee the design and delivery of high-impact workshops proof-of-concepts and executive briefings that advance deals and deepen customer confidence in the Now Platform.

Enablement & Innovation

Lead AI readiness programs for the Canada SC organization covering Now Assist Generative AI Studio AI Agent orchestration and AI Governance/Control Tower capabilities.

Develop and curate AI-specific demo assets industry accelerators and competitive battle materials that keep the Canada SC team at the leading edge.

Monitor ServiceNow product releases AI market trends and competitive landscape to continuously evolve the teams capability and differentiation.

Collaborate with WW SC leadership to contribute Canada-driven innovation best practices and AI adoption insights to the global SC community.

Performance & Operational Excellence

Define and track SC team KPIs including pipeline contribution new logo SC coverage AI product attachment rates and SC-influenced revenue.

Use data and analytics to identify performance gaps prioritize coaching investments and demonstrate SC team impact on regional outcomes.

Ensure all solution consulting engagements meet the highest standards of quality technical integrity and customer value.

Qualifications :

To be successful in this role you have:

Required Experience

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

10 years of progressive experience in solution consulting presales or enterprise technology leadership roles.

Demonstrated success leading SC or presales teams at scale with accountability for revenue contribution and team development.

Deep expertise in AI/ML technologies including generative AI agentic automation and AI governance with the ability to connect AI capabilities to enterprise business outcomes.

Proven ability to engage C-suite executives on digital transformation strategy with ServiceNow Salesforce SAP or comparable enterprise platform experience.

Track record of building high-performing inclusive teams with a strong coaching and talent development philosophy.

Preferred Experience

Experience with ServiceNow platform across two or more product lines (ITSM HRSD CSM ITOM App Engine Creator Workflows).

Familiarity with AI competitive landscape including Microsoft 365 Copilot Salesforce Agentforce and frontier AI providers (OpenAI Google Anthropic).

Experience in the Canadian enterprise market with knowledge of key verticals including financial services public sector healthcare or manufacturing.

Background in SC enablement program design including onboarding AI readiness curriculum or early-career development initiatives.

Leadership Attributes

AI-native mindset: Leads with intelligence-first thinking and inspires the team to demonstrate AI value in every customer interaction.

Builder: Excited to shape organizational culture establish new standards and develop talent in a fast-moving environment.

Executive presence: Credible and compelling with C-suite audiences; able to translate technical complexity into business strategy.

Executive network: Brings established and actively cultivated relationships with senior business leaders across Canadas enterprise landscape spanning financial services public sector and commercial markets enabling faster trust shorter sales cycles and deeper strategic partnerships.

Collaborative: Operates effectively across Sales CEG Partners and Product driving alignment without authority where needed.

Data-driven: Uses metrics and analytics to inform decisions prioritize resources and demonstrate business impact.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time