Application Production Support Expert (Hybrid)

APPLICATION PRODUCTIONSUPPORTEXPERT (HYBRID LISBON)

Portuguese company hires for hybrid position

Location: LisbonPortugal

Only candidates already basedin Portugal will be considered

Work Model: Hybrid

Language Requirements:Fluent English

Seniority: Senior (6 years)

Sector: Banking

Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success

Your Mission

As an Application Production Support Expert you willensure the stability performance and continuous improvement ofbusiness-critical applications.

You will act both reactively (incident resolution)and proactively (automation monitoring performance tuning)guaranteeing high-quality service and optimal user experience.

Key Responsibilities

• Provide functional and technical application support
• Manage incidents problems and releases
• Coordinate and supervise technical operations
• Implement and improve monitoring solutions
• Define and maintain operating procedures & runbooks
• Perform application technical integration
• Conduct performance analysis and optimization
• Supervise infrastructure operations (hardware & software)
• Support infrastructure design and production deployment
• Ensure compliance with ITIL/ITSM processes
• Contribute to automation and continuous improvement initiatives

Technical Expertise Required

Linux & Systems

• Strong hands-on experience with Linux (RHEL 7/8 SLES Ubuntu)
• System administration troubleshooting performance tuning
• Kernel parameter adjustments

Databases

• Proficiency in SQL (MySQL PostgreSQL Oracle MS SQL)
• Query optimization & execution plan analysis
• Basic DBA tasks (roles backups user management)

Scripting & Automation

• Bash / Python (PowerShell is a plus)
• Log parsing health checks remediation scripts

DevOps &Infrastructure

• Ansible (playbooks roles CI/CD integration)
• Basic knowledge of Terraform / Helm (nice to have)
• Experience in Cloud environment support
• Docker & Kubernetes (basic debugging & logs)

Monitoring &Observability

• Dynatrace (agent configuration dashboards root cause analysis)
• Knowledge of Prometheus / Grafana

IT Service Management

• Strong understanding of ITIL/ITSM
• Experience with ServiceNow JIRA Service Management

Language Requirements

• English Expert Level (mandatory)

Soft Skills We Value

• Strong communication and stakeholder management
• High level of autonomy and proactivity
• Analytical mindset and strong problem-solving skills
• Excellent time management and organizational abilities
• Client-oriented approach with strong ownership mindset
• Adaptability in fast-changing environments

Why Apply

Work on business-criticalenterprise applications

Be part of a hybrid environment in Lisbon

Contribute to automation and performanceoptimization initiatives

Operate in a technically challenginghigh-visibility production environment

Competitive compensation model

Keywords (must appear in your CV)

Application Support Production Support LinuxAdministration RHEL Ubuntu SLES SQL MySQL PostgreSQL Oracle MS SQLBash Python Ansible Terraform Helm Docker Kubernetes DynatracePrometheus Grafana ITIL ITSM ServiceNow JIRA Service Management CloudSupport Performance Tuning Incident Management Release Management

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