Technical Account Manager LATAM

About WebBeds

Launched in 2013 WebBeds is a global marketplace for the travel trade providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers aggregates and merchandises that content in the WebBeds platform then distributes it to its global network of travel trade buyers who sell to the travelling public.

Hotels and other suppliers - global and regional hotel chains independent hotels apartments resorts attractions transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution and leverage WebBeds enhanced analytics to inform inventory optimisation choices saving costs and increasing revenue.

Travel buyers - online travel agencies retail travel agents corporate travel managers tour operators wholesalers tourism boards super apps DMCs group providers airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity or they can search shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions Europe Asia Pacific MEA (Middle East and Africa) and Americas - with over 1900 travel professionals working in 120 cities across 50 countries worldwide.

Find out more about the WebBeds business at

WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

What will you do on your journey with Web Travel Group

The Technical Account Manager is responsible for driving end-to-end API onboarding for new API clients and optimizing existing connections.

To work directly with C-level tech and product owners to deliver successful partnerships from conceptual design to operational delivery and beyond.

The role requires to work cross functionally with sales product technology pricing and optimization and playing a pivotal role in achieving financial targets for the region.

In this role you will:

• Support the LATAM sales team with new API integrations by reviewing partners technology and consulting on best practices to ensure efficiency
• Develop strong relationships with technical counterparts at clients across the region and act as the central tech point of contact.
• Create a scalable process for efficiently onboarding new partners to the API
• Perform quality assurance checks on end-to-end integrations prior to launch
• Investigate diagnose and solve API issues or inquiries via research and testing
• Manage and optimize client inventory from a technical standpoint
• Maintains knowledge and compliance with API features and functionality to be the technical expert while collaborating with cross-functional teams
• Monitor overall client performance to ensure optimal account configuration and API behaviour
• Support the resolution of incidents with suppliers or clients to apply effective solutions while preserving a high service level

The skills we would love to see in your suitcase!

• Ability to deliver high-quality workable solutions for technical issues
  
• Self-starter with ability to handle multiple tasks and projects simultaneously prioritize workload effectively and thrive in a dynamic and complex environment
• Client-facing experience working with senior-level technical counterparts
• Familiarity with web-based and mobile-based product development and understanding of typical technology architecture for high-volume transactional websites
• Knowledge of or experience with web services specifically XML and JSON-based APIs
• Having working experience with databases like MySQL and Athena - AWS
• Experience with Postman or similar API software
• Experience in e-commerce and/or travel industry a plus
• Fluency in Spanish and English is a necessity; Portuguese is an advantage
• Ability to travel up to 25%
• Bachelors degree in Computer Science Information Systems or similar required

Why choose us as your next destination

We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow influence & impact change
• Disruptive fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Click for more information about life at WebBeds : out more about the WebBeds business at - #LI-Remote