Sales Operations Manager
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sales Operations Manager
Job Description
The Orange EV Sales Operations Manager is a builder role. This person will be responsible for designing implementing and continuously improving the systems and processes that power our sales organization. This is not a role for someone who manages what they inherit; it is a role for someone who builds what the business needs.This role owns the infrastructure across three core functions: the sales system (CRM reporting forecasting and data integrity) the sales process (quoting order management deal workflow and field enablement) and customer success operations (post-sale coordination delivery tracking and account lifecycle management). Where those systems are incomplete or informal this role builds them. Where they exist this role owns and optimizes them.As a key leadership position this role requires deep sales operations experience strong people management skills the ability to operate as a true strategic partner with the Director of Sales Operations and taking ownership of execution so that leadership can focus on growth.
Required Qualifications
- Bachelors degree in business management operational management or related field.
- 7 years of hands-on sales operations experience with demonstrated ability to work across ERP CRM reporting and business intelligence systems.
- 5 years of people leadership experience with a track record of building accountability and developing team members not just managing them.
- Proven experience designing and building sales systems and processes from scratch in complex B2B environments not just inheriting and managing existing ones.
- Hands-on Salesforce experience in an ownership capacity: pipeline architecture workflow configuration reporting and data governance.
- Demonstrated ability to build and improve systems across the sales process (quoting order management deal workflow) and customer success operations (post-sale coordination delivery tracking account lifecycle management).
- Deep operational expertise paired with the discipline to delegate set standards coach the team and ensure quality while empowering the team to own execution.
- Strong ability to set clear expectations follow through on commitments and maintain consistent standards across the team.
- Strong project management capabilities with exceptional organizational skills and attention to detail.
- Outstanding written and verbal communication skills with ability to influence at all levels.
- Demonstrated capacity to thrive in fast-paced high-growth environments.
- Strategic thinking balanced with tactical execution to manage multiple competing priorities.
- Cross-functional collaboration skills with a reputation as a trusted partner.
- A self-starter who brings new ideas implements them and tracks their success.
- Well-developed capabilities in problem-solving and implementing efficient processes.
- Driven leads by example and passionate about contributing to the company mission with an opportunity to make an impact.
- Proficiency in business software (Microsoft Excel PowerPoint Word Outlook)
Preferred Experience
- Experience in manufacturing fleet logistics or clean energy industries.
- Background in leading teams through periods of high growth or organizational change while maintaining operational discipline.
- Hands-on experience with Salesforce CRM (administration reporting data management) strongly preferred.
- Experience owning or significantly improving a post-sale or customer success operations function.
- Familiarity with EOS/Traction methodology and Quarterly Rocks.
Key Competencies
- Team Leadership and Development: Lead coach and develop a sales operations team; manage performance and foster a culture of accountability ownership and continuous improvement.
- Sales System Ownership: Design build and maintain the CRM reporting and data infrastructure that gives the sales organization clear reliable visibility and take ownership of gaps where systems dont yet exist.
- Sales Process Design & Enablement: Map document and improve the end-to-end sales process from lead qualification through close and including quoting workflows order management and the operational infrastructure that supports field sales execution.
- Customer Success Operations: Build operational framework that ensures a seamless customer experience from signed contract through delivery training and ongoing support with systems that track status surface issues and drive accountability.
- Strategic Partnership: Serve as a key operational partner to the Director of Sales Operations bringing a continuous improvement mindset and reducing leadership dependency on day-to-day execution.
Role will be based full-time in our Kansas City area office (not a remote or hybrid role)
Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
Required Experience:
Manager
Key Skills
About Company
Orange EV’s commercially deployed fleet of pure-electric terminal trucks has achieved unparalleled milestones – and uptime performance – in the industry.
