Operations Associate 4

Job Title: TEP Program Operations Associate

The TEP Program Operations Associate supports Technical Education Program (TEP) an award-winning corporate-sponsored initiative that delivers high-impact technical learning to employees through partnerships with top universities. As part of Global Talent Engineering Learning and Development team this role ensures smooth execution of academic programming student engagement university coordination and operational logistics across multiple program cycles. The associate will focus on operational execution learner experience and stakeholder relationship management. They will manage multiple projects simultaneously synthesize information from many sources and keep students and partners informed through clear concise communication. The ideal candidate is approachable highly organized and a strong self-directed learner who thrives in a fast-paced collaborative environment. They are comfortable taking ownership once shown a process exercising sound judgment in student-facing decisions and partnering with the TEP Program Systems Analyst who owns deep analytics and metrics work.

Top Skills:

Top 3 hard skills this candidate must possess

1. Operational execution across multiple projects
   • Proven ability to manage and prioritize multiple concurrent operational workflows follow through reliably and independently drive tasks to completion once aligned on direction (including making sound student-facing decisions without constant oversight).
2. Data and information management with a process-improvement mindset
   • Comfortable working with large volumes of information and data synthesizing it into clear actionable insights.
   • Experience organizing and maintaining content and workflows in tools like SharePoint and Lists and improving processes rather than just executing them (a step above simple data entry).
3. Clear concise communication and stakeholder/relationship management
   • Strong written and verbal communication skills both formal and informal with the ability to get to the point.
   • Experience communicating with and managing relationships across a range of stakeholders (from students to senior leaders) keeping them informed and engaged.

Key Responsibilities

Course Planning & Registration:

• Maintain and update the Master Course Schedule (MCS) including 2 5 year projections.
• Build and revise course catalogs and registration forms.
• Update registration dates and student eligibility records.
• Conduct enrollment checks and ensure data accuracy.
• Support student registration processes.
• Support development and launch of new certificate and degree programs.
• Coordinate course offerings via the Request for Proposals (RFP) process (4x/year).
• Administer and document academic policies and procedures.
• Support executive and university partnership reviews.

Learner Experience Engagement & Advising

• Provide daily support via email Teams Slack and Viva Engage.
• Advise students on admissions registration LOA plan of study and graduation.
• Respond to inquiries regarding program selection and university requirements.
• Guide learners through academic pathways and program milestones.
• Foster learner success through timely clear and personalized communication.
• Log and track student inquiries and maintain service records.
• Support nomination and selection processes for funded organizations.
• Support curriculum development initiatives.
• Monitor shared mailboxes and distribute communications appropriately.

Stakeholder & University Relationship Management

• Serve as an approachable professional point of contact for university partners internal stakeholders and students.
• Coordinate with faculty program coordinators and internal leaders to support course offerings and program operations.
• Support executive and university partnership reviews with clear concise updates and documentation.
• Help ensure alignment between TEP offerings learner needs and strategic priorities.

Coordinate with Finance: Billing & Registrations

• Reconcile TEP and university registration data to support invoice processing.
• Assist in creating and sharing registration-related expense forecasts with Global Talent Finance.
• Assist with billing issue resolution and ensure timely documentation.
• Provide accurate operational inputs that enable the data/finance team to monitor and report on financial metrics.

Student Records & Approvals

• Process student approvals and maintain active student lists.
• Manage certificate and non-degree program approvals.
• Reconcile registration lists and maintain vital records and documentation.

Marketing & Communications

• Develop and implement strategies to increase program visibility and awareness.
• Host informational sessions and support creation of promotional content.
• Maintain and update the TEP website SharePoint Lists and Slack pages.
• Draft and send concise targeted communications to learners and stakeholders.

Alumni Engagement

• Maintain the alumni database and facilitate alumni network activities.
• Support alumni feedback surveys (e.g. 2 3 years post-graduation).
• Track high-level engagement and support alumni communications.

Data Reporting & Process Improvement (in partnership with the TEP Program Systems Analyst)

• Maintain accurate program records and operational data needed for reporting.
• Collaborate with the TEP Program Systems Analyst to supply clean well-organized information for dashboards analyses and internal reports.
• Help document key university dates and maintain operational calendars.
• Support continuous improvement by identifying process gaps suggesting enhancements and helping implement updated workflows and tools.
• Assist with system change management and tool deployment (e.g. updates to SharePoint Lists forms) from an operational user perspective.
  

eShocan Benefits

At eShocan we care about your growth health and work-life balance. Our benefits include:

• Competitive Compensation aligned with industry standards
• Health & Wellness Benefits including medical and dental support
• Flexible Work Environment to help you perform your best
• Professional Development support through training certifications & workshops
• Collaborative Culture with engaging projects and innovation focus
• Recognition Programs for outstanding contributions
• Paid Time Off and Holidays to recharge