Cybersecurity Operations Coordinator

We are seeking a highly detail-oriented and inquisitive Cybersecurity Operations Coordinator to join our Threat Research Response and Analysis Center (TRRAC) team. This role supports cyber threat intelligence and incident response initiatives providing critical support to Incident Commanders and Analysts throughout the incident lifecycle. Positioned within the Operations Coordination and Communications (OCC) function you will serve as TRRACs operational subject matter expert ensuring adherence to the Incident Response Plan and cybersecurity frameworks. The ideal candidate thrives in fast-paced ambiguous environments and possesses strong writing skills to clearly communicate complex cyber incidents to both technical and non-technical global audiences while also organizing and maintaining long-term project goals. You will balance executing small critical tasks with driving large-scale initiatives.

Key Responsibilities:

• Manage incident operations including tracking note-taking and preparing lessons learned to ensure compliance with governance standards.
• Serve as Communication Liaison during cyber incidents drafting clear high-quality reports for global executive audiences under tight deadlines.
• Collaborate with TRRAC and stakeholders to create and maintain knowledge articles and process documentation.
• Lead technical projects by gathering requirements developing plans tracking progress providing updates and driving initiatives to completion with minimal supervision.
• Support regular and ad hoc reporting requirements for the TRRAC program.
• Develop training materials and presentations aligned with company and TRRAC branding to facilitate knowledge sharing and training.

• Bachelors degree in Computer Science Cybersecurity or equivalent experience.
• Security or other cybersecurity certifications.
• Experience in incident management and crisis communications.
• Familiarity with cybersecurity frameworks such as NIST 800-53 NIST 800-61 ISO 27001/2.
• Proficient in utilizing ServiceNow Jira Confluence and Microsoft 365 Suite to streamline operations.
• Passionate about prompt engineering and leveraging AI technologies to boost productivity and optimize workflows.

Competencies:

• 3 years in program/project management incident management emergency communications or related cybersecurity roles.
• Strong communication and interpersonal skills to collaborate effectively and influence stakeholders.
• Excellent problem-solving abilities and composure under pressure.
• Demonstrated accountability self-motivation and teamwork in cross-functional environments.
• Detail-oriented with a strong commitment to following procedures.
• Quickly adapt to and adopt new processes with ease.
• Ability to thrive in fast-paced ambiguous settings and work independently.
• Skilled at translating technical discussions into clear concise incident reports within strict timelines.
• Comfortable engaging with all organizational levels to clarify requirements and ensure accuracy.