ServiceNow Automation Business Analyst

What success looks like in this role:

• Partner with process owners and service management teams to identify automation opportunities in areas such asIncident Problem Change and Request Management.
• Conduct detailedprocess analysis root cause identification and workflow mappingto uncover inefficiencies and automation potential.
• Developclear quantifiable business casesoutlining benefits costs ROI assumptions and resource needs for proposed automation initiatives.
• Collaborate with technical and solution delivery teams (e.g.ServiceNow developers RPA teams data and AI solution teams) to translate business requirements into implementable solutions.
• Serve as thebusiness representative throughout the delivery lifecycle ensuring solutions align with defined objectives and operational outcomes.
• Supportprioritization of automation use caseswithin the broader ITSM and digital transformation roadmap.
• Promoteadoption and awareness of automation and AI capabilitieswithin the Service Management practice.
• Create and maintain documentation includingprocess maps business requirements success metrics and postimplementation value realization reports.

#LI-RB1

You will be successful in this role if you have:

• Bachelors degree in Information Systems Business Administration or a related field (Masters preferred).
• 2 yearsof experience as a Business Analyst preferably withinIT Service Management Operations Automation or Digital Transformationdomains.
• Strong understanding ofITSM frameworks(e.g. ITIL) and tools such asServiceNow Jira Service Management or equivalent.
• Demonstrated experience buildingbusiness cases ROI models and automation requirements(RPA AIdriven workflows integrations).
• Excellent analytical facilitation and stakeholder communication skills.
• Ability to work crossfunctionally and manage multiple initiatives simultaneously.
• Familiarity withprocess improvement methodologies(Lean Six Sigma Kaizen) is an advantage.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.