IT Support Technician II

HOW YOU WILL IMPACT THE BIG PICTURE:

This role supports the overall success of the DC IT department by delivering dependable technical support maintaining stable systems and accurate inventory and contributing to key IT projects. By helping ensure reliable technology operations and minimizing downtime the IT Technician enables staff to work efficiently and advances the organizations broader mission and long-term technology objectives.

WHAT YOU WILL DO:

You will serve as a key point of contact for technical support assisting remote and onsite users with hardware software and system-related issues. You will install configure and troubleshoot computers printers mobile devices and applications to ensure reliable day-to-day operations.

In this role you will support new employee onboarding maintain accurate documentation of service requests and resolutions and perform preventative maintenance on network-connected equipment. You will take ownership of assigned tickets escalate complex issues when necessary and deliver clear timely communication to users.

You will also collaborate closely with the Sr. Systems Administrator on system upgrades equipment refreshes and other IT initiatives that strengthen and modernize the organizations technology infrastructure.

ABOUT YOU:

You bring 23 years of hands-on experience supporting PC hardware and operating systems along with an entry-level IT certification (CompTIA CCNA or similar). You have a foundational understanding of IT principlesincluding hardware software networking and securityand are comfortable working with Microsoft 365 Windows and macOS environments.

You are a strong problem-solver with excellent communication skills customer-service focused and eager to continue growing your technical expertise. Youre able to handle equipment as needed and thrive in a collaborative service-oriented environment. A bachelors degree in a related field (or equivalent experience) is required. Familiarity with Azure SaaS support and an understanding of the Catholic faith and mission are a plus.

What youll love about working here:

• We offer a career with purpose! Apply your God-given talents knowing your contributions help to advance EWTNs mission of sharing the Gospel with the world.
• Caring environment. We value the importance of family/life balance and welcome you as an EWTN family member not just an employee.
• Competitive salary and comprehensive benefits package including Health Dental Vision Life & Disability insurance and Retirement Savings Plan.
• 11 Paid Holidays and generous Paid Time Off program.
• Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University.
• Ability to learn alongside legacy employees while bringing new ideas to the growing team!