Customer Support Representative (fmd)
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our team as a Customer Support Specialist and become a crucial part of JustDices commitment to customer this role you will interact directly with customers addressing their concerns providing solutions and ensuring a positive experience with our products. Partnering with the product management and development teams you will also play a key role in identifying and communicating customer feedback and trends to enhance product quality and service.
What you will do:
- Provide high-quality customer support through channels such as email and store reviews.
- Understand and resolve customer issues escalating complex problems to relevant teams when necessary.
- Develop a deep understanding of our products to effectively assist customers.
- Collect and analyze customer feedback and report insights to the product management and development teams.
- Work collaboratively with cross-functional teams to enhance customer satisfaction and product quality.
- Contribute to the development and maintenance of customer support materials such as FAQs and help guides.
- Maintain up-to-date knowledge of Customer Support policies procedures and products.
- Proactively contribute to improve team workflow processes tools etc.
- Proactively contribute ideas to improve business performance that have measurable impact.
- Participate in internal initiatives and side projects aimed at improving customer and company value.
Who you are:
- 2-3 years of experience in customer support or a related field.
- Experience in the ad tech or loyalty apps industry is a plus.
- Excellent communication and interpersonal skills with an emphasis on empathy patience and stress-resistance.
- Strong knowledge of customer service principles and practices.
- Proven ability to handle complex customer issues and lead personal initiatives.
- Strong technical proficiency and the ability to learn quickly.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced team-oriented environment.
- Experience with customer support tools and CRM systems (Zendesk Intercom Confluence custom CRM systems). Experience with Jira and Kibana is a plus.
- Fluent in English; proficiency in additional languages is a plus.
Why you will love working here:
- Invest in Your Future: Regular feedback and our development program support your growth helping you expand your skill set and achieve your career goals.
- Easy Arrival to justDice: From signing to settling in Hamburg weve got you covered. Need a visa No problem. Ready to build your new life and career at justDice in Hamburg We support every ambitionfrom learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
- Live Your Best Life at Work and Beyond: We work in a hybrid setup with 3 core office days plus flexible working hours. Enjoy 30 vacation days 3 weeks of remote work per year and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
- Thrive Where You Work: Enjoy the Alster lake view from our central office with top notch equipment fun open spaces and a large variety of snacks and drinks.
- Join the Community! Participate in regular team and company events including hackathons and social gatherings. We work together and we celebrate together too.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
justDice is a market-leading mobile and apps developer based in Hamburg, Germany. All of our apps and games combine our signature honest play-and-earn approach. Also known as rewarded games, users download for free, play for free, and earn real money or vouchers for free. We manage ov ... View more
