Customer Success Manager

To support our Customer Success team we are looking for a young-minded vibrant high-energy proactive and detail-oriented Customer Success Manager with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of Reviewpro Reputation features in the DACH Market.

What youll do

• Primary point of contact for our accounts.
• Establish a trusted advisor relationship with each of your assigned accounts
• Ability to monitor the status of onboarding of a client and help them finalize any outstanding items
• Provide training to our clients on the Reviewpro Reputation tool and key hospitality best practices
• Increasing the adoption and engagement of features and functionality of our tool
• Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone email etc)
• Regular communication to clients on new features
• Work closely with the Customer Success Team to follow up on bugs and issues
• Supporting the renewal process in collaboration with the Customer Success and Sales Teams
• Identifying upsell and cross-sell opportunities

Qualifications :

• Native/Professional level of German and English. Other languages are a plus.
• Preferably you have experience in Customer success roles/Hospitality industry
• Results-driven and self-starter with a positive and hands-on attitude.
• Empathetic people oriented great relationship-builder.
• Strong aptitude for technology.

Additional Information :

• Challenging and creative technology environment with a great deal of freedom and responsibility.
• Growth and well-being through access to platforms like Pluralsight GoodHabitz and OpenUp.
• Flexible work schedule/hybrid working model
• International team and fantastic work environment
• Team building activities and charity donation programs

Remote Work :

No

Employment Type :

Full-time