Revenues Officer

Shropshire - UK

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

3 months contract with a local authority

Summary

The Revenues Officer will provide precise administrative and customer-focused support within the Revenues Team playing a crucial role in the timely billing and effective collection of Council Tax. This position ensures that council tax account records are maintained in accordance with legislation and service standards aiding Shropshire Council in achieving its performance targets and delivering high-quality services to residents.

Responsibilities

Maintain and update council tax account records to ensure prompt and accurate billing and collection.
Stay informed about relevant Local Taxation legislation regulations and procedural changes.
Assist in the efficient recovery of outstanding council tax adhering to agreed policies and guidelines.
Propose verify and process refunds for overpaid council tax.
Handle customer inquiries via telephone and written communication in line with service standards.
Deliver a high standard of customer service maintaining professionalism and empathy at all times.
Negotiate and monitor payment arrangements within Council collection policy.

Requirements

Experience in an administrative financial customer service or revenues-related environment.
Proficiency in handling customer inquiries both verbally and in writing.
Experience working with computerised systems to maintain accurate records.
Good standard of general education (e.g. GCSEs or equivalent).

Additional Information

Working hours: 37 hours per week standard 9-5.
Fully remote position.
The role requires a DBS check.
Bi-weekly payment schedule.

The role closes soon apply ASAP.

Required Skills:

The Revenues Officer will provide accurate administrative and customerfocused support within the Revenues Team contributing to the timely billing and effective collection of Council Tax.

Required Education:

The Revenues Officer will provide accurate administrative and customerfocused support within the Revenues Team contributing to the timely billing and effective collection of Council Tax.

This is a remote position. 3 months contract with a local authority Summary The Revenues Officer will provide precise administrative and customer-focused support within the Revenues Team playing a crucial role in the timely billing and effective collection of Council Tax. This position en...

This is a remote position.

3 months contract with a local authority

Summary

The Revenues Officer will provide precise administrative and customer-focused support within the Revenues Team playing a crucial role in the timely billing and effective collection of Council Tax. This position ensures that council tax account records are maintained in accordance with legislation and service standards aiding Shropshire Council in achieving its performance targets and delivering high-quality services to residents.

Responsibilities

Maintain and update council tax account records to ensure prompt and accurate billing and collection.
Stay informed about relevant Local Taxation legislation regulations and procedural changes.
Assist in the efficient recovery of outstanding council tax adhering to agreed policies and guidelines.
Propose verify and process refunds for overpaid council tax.
Handle customer inquiries via telephone and written communication in line with service standards.
Deliver a high standard of customer service maintaining professionalism and empathy at all times.
Negotiate and monitor payment arrangements within Council collection policy.

Requirements

Experience in an administrative financial customer service or revenues-related environment.
Proficiency in handling customer inquiries both verbally and in writing.
Experience working with computerised systems to maintain accurate records.
Good standard of general education (e.g. GCSEs or equivalent).

Additional Information

Working hours: 37 hours per week standard 9-5.
Fully remote position.
The role requires a DBS check.
Bi-weekly payment schedule.

The role closes soon apply ASAP.

Required Skills:

The Revenues Officer will provide accurate administrative and customerfocused support within the Revenues Team contributing to the timely billing and effective collection of Council Tax.

Required Education:

The Revenues Officer will provide accurate administrative and customerfocused support within the Revenues Team contributing to the timely billing and effective collection of Council Tax.