Ticketing Executive (ZBF-Zero booking Failure)
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Roles & Responsibilities -:
- Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
- Calling customers as per the SOP to share any important information or to collect payment for fare differences.
- Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
- Utilizing booking platforms to enter customer information search for selected flights reserve seats issue tickets.
- Verifying passenger details flight itineraries and payment information to ensure accuracy.
- Liaising with flight partners for quicker ticket issuance addressing customer needs and ensuring a smooth booking process.
Qualifications :
Skills & Qualifications -:
- 2-4 years of work experience
- Working knowledge of airline portals & CRMs.
- Excellent command over the English language.
- Must be flexible to work over weekends and holidays to respond to customer queries.
- Good experience in resolving issues quickly.
- High energy and drive to work in a start-up environment.
- Excellent Team Player.
Additional Information :
Responsible for safeguarding sensitive company data against unauthorized access use or disclosure and for reporting any suspected security incidents in line with the organizations ISMS (Information Security Management System) policies and procedures.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- Farming
- KYC
- BPO
- AV
About Company
Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intellige ... View more
