Front Office Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Please specify which role you are interested in when applying:
Guest Service Agent
- Be the first point of contact and greet guests with a warm welcome every time
- Provide efficient friendly and professional service to all guests
- Show efficiency in constantly striving to provide total customer satisfaction
- Take initiative to ensure that interactions with our guests (internal or external) are positive productive and professional
- Logging all guest requests to ensure they are met within established timeframes
- Positively handling guest complaints and escalating as required
- Securely storing and delivering guest luggage
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
- Assist with valet parking as required
Qualifications :
- Previous customer service experience preferably in a Hotel environment
- An energetic team-focused and can-do attitude individual
- Ability to work independently and demonstrate initiative in a dynamic environment
- Enthusiasm to connect with guests and to hear their story
- Ability to provide prompt and efficient service including the ability to build rapport both in person and over the telephone
- Self-motivated with a positive and professional attitude
- Knowledge of Opera PSM is a bonus
- Willingness and availability to work flexible hours including mornings nights weekends and holiday periods
Additional Information :
Your team and working environment:
- At Accor we are Heartists! Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists
- Every day we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
