Front Office Manager

Mombasa - Kenya

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Severin Sea Lodge is seeking an experienced and highly organized Front Office Manager to lead our Front Office team at our 4-star beach resort on the North this key role you will oversee all Front Office operations and ensure seamless collaboration between Reception Reservations and Guest Relations delivering a smooth and memorable guest journey from pre-arrival to departure. If youre a strong leader with exceptional guest-service standards and hotel PMS experience we invite you to join our team and help us maintain excellence every day.

Tasks

Coordinate and oversee all Front Office operations to ensure smooth efficient daily functioning.
Ensure seamless check-in/check-out processes and accurate reservations maintaining high standards across Reception Reservations and Guest Relations.
Monitor guest feedback and handle service recovery promptly driving continuous improvements to enhance the guest journey.
Collaborate closely with Housekeeping F&B Security and Maintenance to ensure room readiness service timing and overall guest satisfaction.
Lead train and motivate Front Office staff; maintain professional standards and ensure correct use of the PMS system and related reporting.

Requirements

Higher Diploma or Degree in Hospitality Management (or a related field).
Minimum 35 years Front Office operations experience with at least 3 years in a supervisory or managerial role in a 4-star or 5-star hotel/resort.
Strong leadership communication and interpersonal skills with a proven track record of managing and developing teams.
Excellent problem-solving and decision-making ability in fast-paced guest-facing environments.
Proficiency in the hotel PMS system in place including accurate reservations guest records and operational reporting.