Direct Sales Agent
Job Summary
1. Generate Sales as per Targets for Airtime Acquisitions & Devices
2. Monitor Telkoms inventory and consignment stock for accurate balance of inventory
movements and physical stock daily
3. Manage daily cash float and account for daily sales
4. Support and implement the customer experience improvement strategies for increased sales
5. Offer technical support to customers especially on configuration of data devices
Principal Outputs for this role
1. Revenue Achieve set targets in Airtime Routers Handsets
2. Shop(s) Profitability (EBIDTA) ensure adherence to all the briefed in Retail SOPs (Stock &
cash management/operational costs)
3. Quality Acquisitions in terms of FRA ARPU
4. Telkom Brand NPS
a. Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
b. Ticketing Customer Escalations & Offering First Level Resolution
5. New Business Development
a. Looking for new leads & closing them
b. Document Track Manage & Grow Individual Customer Database Portfolio
Requirements
- Diploma/Bachelors Degree in Business Marketing or related field
- At least 1 year experience in sales
- Marketing skills
- Product Knowledge
- Upselling and Cross selling
- Solution Oriented
- Customer relationship management.
Required Skills:
Marketing skills Product Knowledge Upselling and Cross selling Solution Oriented Customer relationship management.
Required Education:
Diploma/Bachelors Degree in Business Marketing or related field At least 1 year experience in sales