Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Lead supervise and motivate the front office team across both properties
Ensure smooth and efficient check-in and check-out processes for all guests
Maintain high standards of guest service anticipating guest needs and resolving issues promptly
Coordinate with reservations concierge housekeeping and other departments to ensure seamless guest experiences
Monitor room inventory manage room allocations and work with revenue management to maximize occupancy and revenue
Train mentor and develop front office staff according to Accor brand standards and hotel policies
Prepare and analyze daily weekly and monthly front office reports on occupancy revenue and performance metrics
Promote Accor loyalty programs (ALL Accor Live Limitless) and other hotel promotions to enhance guest retention
Enforce compliance with hotel policies safety and security standards
Oversee guest billing cash handling and financial transactions at the front desk
Implement and maintain operational procedures and service standards for both brands
Address and resolve guest complaints or special requests with professionalism and efficiency
Collaborate with sales and marketing teams for VIP arrivals group bookings and special events
Ensure all technology systems (PMS phone systems online check-in etc.) are functioning and staff are trained to use them
Qualifications :
Degree in Hospitality Management or related field preferred.
Proven experience in front office management preferably in upscale or dual-branded hotels.
Strong leadership and team-building skills.
Excellent communication and interpersonal abilities.
Knowledge of property management systems (PMS) and hotel software.
Ability to handle guest complaints professionally and efficiently.
Strong organizational and problem-solving skills.
Knowledge of Accor brand standards is an advantage.
Additional Information :
Your team and working environment:
- Tight-knit and team oriented.
- Hard-working engaging and inclusive.
- Attention to detail and hygiene
- Well organised and autonomous
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
