Manager Program Management, College Operations

Mumbai - India

Monthly Salary: Not Disclosed

Experience Required: 8-10years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Timings: 7:00 AM 4:00 PM (flexible shift when working from Andheri)

Working Days: Monday to Friday (1st & 3rd Saturdays working)

Work Mode: 100% On-site

Location: Designated Partner Colleges & IIDE Andheri Campus

About the Role

The Manager College Operations & Student Success is a senior leadership role responsible for owning a portfolio of designated partner colleges driving performance excellence across academic outcomes student success and college partnerships. The Manager leads and develops a team holding each accountable for results while acting as the strategic bridge between ground-level execution and institutional growth.

Key Responsibilities

1. Portfolio Performance & Outcome Accountability

Own end-to-end performance across assigned colleges covering academics examinations student success placements support and operations.
Set and govern benchmarks for pass rates retention engagement placement readiness and student satisfaction
Use portfolio-level data to identify trends risks and systemic gaps and drive corrective interventions through teams
Ensure consistency in program standards student experience and brand representation across colleges
Report portfolio health to senior leadership with structured insights accuracy and clear recommendations.

2. Leadership Talent Strategy & Accountability

Lead coach and develop on-ground college teams with clear accountability for outcomes.
Define performance expectations role ownership and growth pathways
Conduct regular performance reviews feedback conversations and capability-building discussions
Identify skill gaps and drive targeted training coaching or role realignment
Hire and onboard team members as the portfolio scales ensuring readiness and cultural alignment.
Create refine and enforce SOPs and operating rhythms to drive consistency accountability and scalability across college operations

3. Institutional Partnerships & Portfolio Growth

Own senior-level relationships with Principals HODs Deans and administrative leadership
Lead structured review conversations on academic outcomes examinations performance student success and partnership health.
Represent IIDE in high-stakes discussions ensuring trust accountability and long-term alignment
Identify opportunities for portfolio expansion new batches and program growth
Collaborate with admissions marketing academic and placements teams to support growth across assigned colleges.

4. Academic Quality Examinations & Student Success

Govern academic quality across colleges including trainer effectiveness content delivery and batch performance.
Own examination readiness and outcome governance ensuring timely planning and coordination compliance with academic and institutional requirements and smooth execution with effective issue resolution.
Review academic examination and student success data to surface quality risks and preparedness gaps
Ensure timely interventions for at-risk students batches or colleges
Champion a strong student success culture through engagement industry exposure and community initiatives

5. Placements Enablement & Outcome Support

Partner with central placements and career services teams to support placement readiness across colleges.
Ensure academic alignment engagement initiatives and operational coordination to enable strong placement outcomes
Track and review placement-related metrics at a portfolio level (readiness participation outcomes)
Work with college leadership to resolve structural or operational barriers impacting placement outcomes.
Act as the college-facing escalation and governance owner for placement-related challenges

Candidate Profile

812 years of experience in education operations academic programs or student success
Proven experience managing multiple colleges campuses or large-scale education programs
Strong people leadership experience with clear ownership of outcomes
Comfortable engaging senior institutional stakeholders and leading complex conversations.
Data-driven with strong communication and stakeholder management skills
Ability to balance strategic thinking with hands-on problem-solving
MBA / PGDM preferred
Based in Mumbai or open to frequent travel across partner college locations.

Required Skills:

7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.

Work Timings: 7:00 AM 4:00 PM (flexible shift when working from Andheri)Working Days: Monday to Friday (1st & 3rd Saturdays working)Work Mode: 100% On-siteLocation: Designated Partner Colleges & IIDE Andheri Campus About the RoleThe Manager College Operations & Student Success is a senior leader...